Customer Delivery Manager

Jobgether; Deutschland; Remote; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Remote-first flexibility

International team gatherings

30 days annual leave

Gym subsidies

Equity participation

Meaningful professional impact

Leadership and growth opportunities

Cross-functional exposure

International working environment

Inclusive culture

Job summary

Jobgether, on behalf of a partner company, seeks a Customer Delivery Manager in Germany to lead a Technical Solutions and Customer Delivery team and oversee software implementations for enterprise customers in the energy sector.

You will drive the complete delivery lifecycle from onboarding to ongoing operations, improve processes, and report to senior stakeholders. Collaborate with commercial, product, and technical teams to scale solutions across ETRM, ERP, and CRM environments.

Qualifications

• Experience in SaaS implementation or analysing complex business processes and data.
• Proven people management experience across teams.
• Strong analytical and problem-solving skills with attention to detail.
• Fluency in English and ability to communicate with technical and non-technical audiences.
• Experience in energy, commodity trading, banking, or SaaS businesses is a plus.
• Startup or remote-first environment experience is an advantage.

Responsibilities

• Lead and develop the Technical Solutions and Customer Delivery team, overseeing workload allocation and team planning.
• Drive delivery discipline, standardise processes, and rationalise implementation use cases.
• Optimise onboarding and integration processes to improve efficiency and customer experience.
• Oversee the full delivery portfolio, report health and progress to senior stakeholders, mitigate risks.
• Personally manage selected complex implementation projects in collaboration with the team.
• Analyse customer systems (ETRM, ERP, CRM) to map data flows and integration needs.
• Design data flows and integration strategies linking customer systems with the SaaS platform.
• Contribute to integration work and automation in coordination with specialists.
• Identify delivery challenges and implement practical improvements with customers.
• Explore opportunities for platform expansion and upselling with commercial/product teams.
• Share delivery insights to inform product and business improvements.
• Support pre-sales activities with technical demonstrations and guidance.

Skills

SaaS delivery leadership

Stakeholder management

Project management

Python scripting familiarity

Analytical thinking

Remote collaboration

Education

STEM degree

Tools

Excel

PowerPoint

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Delivery Manager based in Germany.

Join an innovative climate tech environment focused on accelerating the transition to a 24/7 carbon-free electricity grid. As Customer Delivery Manager, you will lead a growing Technical Solutions and Customer Delivery team, ensuring seamless software implementation for enterprise customers across the energy sector. You will oversee the entire delivery lifecycle, from onboarding and integration design to ongoing customer operations, while driving improvements in processes, project management, and team performance. Working at the intersection of commercial, product, and technical functions, you will help translate complex customer requirements into scalable solutions. This hands‑on leadership role combines strategic oversight with direct involvement in challenging implementations and key customer accounts. You will have the opportunity to influence product development, strengthen customer relationships, and contribute to meaningful innovation in the global energy transition.

Accountabilities:

• Lead and develop the Technical Solutions and Customer Delivery team, overseeing workload allocation, account assignments, team planning, performance management, and regular team meetings.
• Drive operational and cultural improvements across delivery activities, introducing greater project discipline, standardising processes, and rationalising implementation use cases.
• Optimise customer implementation processes, particularly onboarding and systems integration, to improve efficiency, consistency, and the overall customer experience.
• Oversee the full customer delivery portfolio, monitor the health and progress of ongoing projects, provide clear reporting to senior stakeholders, and proactively identify risks requiring escalation or intervention.
• Personally manage selected implementation projects, particularly complex accounts, while collaborating with the wider team to ensure successful delivery and maintain a practical understanding of day‑to‑day challenges.
• Analyse customer systems, including energy trading and risk management (ETRM) platforms, billing systems, enterprise resource planning (ERP) solutions, and customer relationship management (CRM) tools, to understand business processes and data structures.
• Design robust data flows and integration strategies that connect customer systems with the SaaS platform, ensuring reliable data exchange and solutions tailored to complex business environments.
• Contribute to integration implementation when necessary, including light scripting and workflow automation, while coordinating closely with technical specialists.
• Continuously identify delivery challenges and implement practical improvements, working with customers to define and execute resolution plans through to completion.
• Identify opportunities to address customer needs through additional platform capabilities, account expansion, and upselling, collaborating with commercial and product teams to develop suitable solutions.
• Contribute to cross‑functional initiatives, sharing customer insights and delivery expertise to inform product development and broader business improvements.
• Support pre‑sales activities when needed, including advising prospective customers, explaining technical solutions, and participating in product demonstrations.

Requirements:

• A degree in a STEM discipline, providing a strong foundation in analytical thinking, structured problem‑solving, and technical concepts.
• Experience in SaaS implementation or a role involving the analysis of complex business processes and data, such as business analysis, consulting, or auditing. Experience in energy, commodity trading, banking, or SaaS businesses is particularly relevant.
• Proven people management experience, including allocating workloads, coordinating teams, supporting professional development, and conducting performance assessments.
• Strong analytical and problem‑solving skills, with exceptional attention to detail and the ability to translate complex system requirements and data structures into practical integration solutions.
• A solid understanding of business systems and data flows, with the ability to investigate customer environments and design effective integration approaches.
• Familiarity with a scripting language, preferably Python, and the ability to use large language models (LLMs) in a controlled and effective way to automate workflows and improve operational efficiency.
• Excellent communication and stakeholder management skills, particularly in remote environments, with the ability to collaborate effectively across technical, commercial, product, and customer‑facing teams.
• Strong project management and organisational capabilities, including the ability to prioritise competing demands, manage tight deadlines, and maintain high‑quality delivery standards in a fast‑paced environment.
• Advanced proficiency in Excel and other office productivity tools, including PowerPoint, for data analysis, reporting, and stakeholder presentations.
• Fluency in English, with the ability to communicate complex topics clearly to both technical and non‑technical audiences.
• Experience working in a startup or remote‑first organisation is a strong advantage.
• Knowledge of energy industry systems and processes, including energy retail CRM platforms, ETRM solutions, accounting software, utility front‑office operations, risk management, and back‑office processes, is considered a plus.
• A proactive, hands‑on leadership style, with the ability to balance strategic thinking and team development with direct involvement in complex customer challenges.

Benefits:

• Remote-first flexibility: Work fully remotely from an eligible location or from a local coworking space.
• International team gatherings: Participate in three company-wide gatherings each year, typically held in European cities, to collaborate and connect with colleagues in person.
• Generous annual leave: Enjoy 30 days of holiday per year, in addition to public holidays.
• Physical and mental well‑being: Access gym subsidies and therapy through Spill.
• Equity participation: The opportunity to receive share options through applicable equity schemes, including BSPCE/EMI.
• Meaningful professional impact: Help shape an innovative climate tech product supporting the transition to a carbon‑free electricity grid.
• Leadership and growth opportunities: Lead a growing team, improve delivery operations, and influence how customer implementation and technical solutions scale.
• Cross‑functional exposure: Work closely with commercial, product, and technical teams while engaging directly with enterprise customers and senior stakeholders.
• International working environment: Collaborate with colleagues and customers across European and international energy markets.
• Inclusive culture: Join a team that values diversity, different perspectives, and equal opportunities for professional growth.