Customer Care Specialist Relocation to the Mediterranean

Cross Border Talents; Pirmasens; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

An international customer service company is looking for a Client Care Advisor to assist customers with their inquiries. This position offers a relocation package including flight tickets and accommodation support. Candidates should have native or near-native German skills, basic computer skills, and a motivation to start a career abroad. Full paid training will be provided.

Leistungen

Relocation package

Competitive monthly salary + performance-based bonuses

Paid initial training

Private health insurance

Vacation days + public holidays

Internal promotions

Qualifikationen

• Native or near-native German (C1-C2) and good level of English (B1 or higher).
• Strong communication and active listening skills.
• Ability to stay calm and positive when solving customer issues.
• Basic computer skills (MS Office, email, chat platforms).
• No prior experience needed; full paid training is provided.
• Motivated to relocate and start an international career abroad.

Aufgaben

• Handle customer inquiries via phone, email, and live chat in a professional manner.
• Provide clear and effective solutions to technical or service-related issues.
• Support customers with account setup, billing, orders, or product use.
• Document and update customer records in the system.
• Collaborate with colleagues and supervisors to improve processes.
• Ensure high customer satisfaction through patience, empathy, and problem-solving.

Jobbeschreibung

About the Role

Start your career abroad! As a Client Care Advisor, you will handle customer queries, provide solutions, and represent major international brands. Relocation package includes flights, housing support, and onboarding assistance.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner

• Provide clear and effective solutions to technical or service-related issues

• Support customers with account setup, billing, orders, or product use

• Document and update customer records in the system

• Collaborate with colleagues and supervisors to continuously improve processes

• Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

• Native or near-native German (C1-C2) and good level of English (B1 or higher)

• Strong communication and active listening skills

• Ability to stay calm and positive when solving customer issues

• Basic computer skills (MS Office, email, chat platforms)

• No prior experience needed full paid training is provided

• Motivated to relocate and start an international career abroad

What We Offer

• Relocation package:

  • Flight ticket to Spain, Greece, or Portugal

  • Airport pickup upon arrival

  • Company-paid hotel accommodation during the first weeks

  • Assistance in finding long-term housing

• Salary & Benefits:

  • Competitive monthly salary + performance-based bonuses

  • Paid initial training and continuous coaching

  • Private health insurance (in some locations)

• Work-Life Balance:

  • Full-time, 40 hours per week, with rotating shifts

  • Paid vacation days + public holidays

• Growth Opportunities:

  • Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments

  • Experience in an international corporate environment

• Lifestyle Perks:

  • Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki

  • Enjoy a sunny climate, cultural diversity, and affordable lifestyle