Customer Care Specialist Relocation to the Mediterranean

Cross Border Talents; Essen; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A multinational customer support company is seeking a Customer Support Specialist to assist clients via phone, email, and chat. This role includes a relocation package and offers competitive salary with no prior experience necessary. You will ensure high customer satisfaction while collaborating with a friendly, multicultural team in vibrant locations like Lisbon or Barcelona.

Leistungen

Relocation package

Performance-based bonuses

Paid vacation days

Private health insurance

Qualifikationen

• No prior experience needed, full paid training provided.
• Ability to stay calm and positive when solving customer issues.

Aufgaben

• Handle customer inquiries via phone, email, and live chat.
• Provide clear and effective solutions to technical issues.
• Support customers with account setup, billing, and product use.

Kenntnisse

Native or near-native German (C1-C2)

Good level of English (B1 or higher)

Strong communication skills

Active listening skills

Basic computer skills

Jobbeschreibung

About the Role

Are you ready for a new adventure abroad? As a Customer Support Specialist, youll assist clients with inquiries via phone, email, and chat. We provide relocation to sunny destinations like Athens, Lisbon, or Barcelona, competitive salary, and the opportunity to grow in a multinational environment.

In this role, you will be the first point of contact for customers, helping them with questions, technical issues, and product information. Youll be trained to deliver excellent service and become part of a friendly, multicultural team.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in a professional and timely manner

• Provide clear and effective solutions to technical or service-related issues

• Support customers with account setup, billing, orders, or product use

• Document and update customer records in the system

• Collaborate with colleagues and supervisors to continuously improve processes

• Ensure high customer satisfaction through patience, empathy, and problem-solving skills

Requirements

• Native or near-native German (C1-C2) and good level of English (B1 or higher)

• Strong communication and active listening skills

• Ability to stay calm and positive when solving customer issues

• Basic computer skills (MS Office, email, chat platforms)

• No prior experience needed full paid training is provided

• Motivated to relocate and start an international career abroad

What We Offer

• Relocation package:

  • Flight ticket to Spain, Greece, or Portugal

  • Airport pickup upon arrival

  • Company-paid hotel accommodation during the first weeks

  • Assistance in finding long-term housing

• Salary & Benefits:

  • Competitive monthly salary + performance-based bonuses

  • Paid initial training and continuous coaching

  • Private health insurance (in some locations)

• Work-Life Balance:

  • Full-time, 40 hours per week, with rotating shifts

  • Paid vacation days + public holidays

• Growth Opportunities:

  • Internal promotions to Team Leader, Quality Analyst, Trainer, or other departments

  • Experience in an international corporate environment

• Lifestyle Perks:

  • Work in vibrant cities like Lisbon, Athens, Barcelona, or Thessaloniki

  • Enjoy a sunny climate, cultural diversity, and affordable lifestyle