Customer Care Representative (m/f/d)

Danfoss GmbH; Neumünster; Hybrid; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A global engineering firm in Neumünster is seeking a Customer Care Representative to ensure seamless communication and customer satisfaction. You will be responsible for handling customer orders, coordinating with manufacturing sites, and providing updates to clients. The ideal candidate will have strong communication skills, experience with SAP, and excellent English proficiency. This role supports a hybrid work model and offers a range of benefits including a 13th salary and annual bonuses.

Leistungen

13th salary

Annual bonus

Paid vacation

Pension plans

Personal insurance

Qualifikationen

• Experience working in a customer service role is a plus.
• Ability to navigate high-pressure situations effectively.

Aufgaben

• Act as the main contact for customer orders in the EMEA region.
• Check incoming orders for accuracy and coordinate timely delivery.
• Support internal teams and external sales with order processing.

Kenntnisse

Strong communication skills

Service-oriented mindset

Ability to work independently

Organized and adaptable

Experience with SAP

Excellent English skills

Tools

SAP

MS Office

Jobbeschreibung

Segment: Danfoss Power Solutions Segment

Job Function: Supply Chain and Operations

Work Location Type: Hybrid

The Impact You'll Make

As our Customer Care Representative, you’ll play a key role in delivering outstanding customer experiences and ensuring smooth communication between our clients and internal teams.

Your impact?
Through your proactive support and problem-solving skills, you’ll help create a seamless customer journey. Your work will strengthen customer satisfaction and loyalty, making interactions easier and more efficient for our clients.

You’ll collaborate with colleagues from Sales, Logistics, and Technical Support and take ownership of handling inquiries, managing orders, and resolving issues promptly. By doing so, you’ll help us move toward a more customer‑centric and efficient future.

What You’ll Be Doing

• Act as the main contact for customer orders in the EMEA region
• Check incoming orders for accuracy, including pricing, delivery terms, and product availability
• Coordinate with our global manufacturing sites to ensure timely delivery
• Confirm orders, answer customer questions, and provide updates
• Support internal teams and external sales with all aspects of order processing

What We're Looking For

• Strong communication skills and a service‑oriented mindset
• Ability to work independently while being a great team player
• Organized, adaptable, and comfortable working under pressure
• Experience with SAP (including EDI) and MS Office tools
• Excellent English skills; other European languages are a plus

For further question, please contact Anja Kleiber, Talent Acquisition Partner, [phone]

What You'll Get from Us

We promote from within and support your learning with mentoring, training, and access to global opportunities.

You’ll have flexibility, autonomy, and support to do your best work while maintaining a healthy work‑life balance. Your well‑being matters to us.

We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.

You’ll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they’re worth asking about—you think they’re pretty great.

Ready to Make a Difference?

If this role excites you, we’d love to hear from you! Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.

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Danfoss engineers solutions that increase machine productivity, reduce emissions, lower energy consumption, and enable electrification.

Our solutions are used in such areas as refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off‑ and on‑highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district‑energy infrastructure for cities.

Our innovative engineering dates back to 1933. Danfoss is family‑owned, employing more than 39,000 people, serving customers in more than 100 countries through a global footprint of 95 factories.