Customer Care Coordinator m/w/d

Freudenberg; München; On-site; EUR 40,000 - 55,000; Full time

Job summary

Freudenberg in Germany is seeking a customer service professional to manage the end-to-end order process and support field sales. You will handle inquiries, coordinate with logistics, and ensure timely deliveries while maintaining high service levels.

In this role, you will work with SAP ERP, MS Office, and CRM CX software, and you will communicate clearly in German to customers and internal teams. A strong team spirit and meticulous, independent work style are valued.

Qualifications

• Completed commercial vocational training or a comparable qualification.
• Several years of professional experience in customer service or a similar role.
• Proficiency with ERP systems (SAP), MS Office, and CRM (CX) software.
• Excellent written and spoken German.

Responsibilities

• Manage the entire customer order process from quote to cash.
• Perform SAP order entry, invoicing, shipping documents and returns processing.
• Prepare time-sensitive shipments and coordinate with warehouse logistics.
• Handle customer inquiries to maintain high service levels.
• Support field sales with customer relationship development.
• Participate in process optimization projects and digital sales channels management.

Skills

Customer service mindset

German language proficiency

Excellent communication skills

Teamwork

Education

Commercial vocational training or equivalent

Tools

SAP ERP

MS Office

CRM CX software

Job description

Working at Freudenberg: We will wow your world!

Responsibilities

• Managing the entire customer order process, including quote generation, order acceptance, document dispatch, receivables management, complaint handling, and issuing credit notes
• Performing operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, logging complaints, and managing delivery schedules
• Preparing and coordinating time-sensitive shipments within order management and collaborating closely with the warehouse to ensure smooth logistics processes
• Ensuring high service levels through efficient handling of customer inquiries and internal cross-departmental coordination
• Handling orders and clarifying delivery dates and statuses
• Advising and supporting the field sales team to further develop customer relationships and foster customer loyalty
• Participating in or leading projects for the continuous optimization of internal processes
• Managing digital sales channels (e.g., EDI, e-commerce, customer portals)
• Engaging in regular professional development and training in the field and on customer care-related topics (e.g., OPEX, joint customer visits with field sales)

Qualifications

• Successfully completed commercial vocational training or a comparable qualification
• Several years of professional experience in customer service, customer care, or a similar customer-facing role
• Proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM (CX) software
• Excellent written and spoken German skills
• Strong customer and service orientation as well as excellent communication skills
• Structured, meticulous, and independent working style
• Team spirit, resilience, and flexibility

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Klüber Lubrication Deutschland GmbH & Co. KG Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.