Customer Care Agent with German & English

Allianz Partners; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A global insurance company in Berlin is seeking a Customer Care Agent fluent in German and English to provide exceptional service, handle claims processing, and work closely with teams. Ideal candidates will have 1-2 years of experience in customer care, possess strong problem-solving skills, and be comfortable using Microsoft Office. Join this supportive environment that offers competitive compensation and opportunities for career growth.

Leistungen

Private medical services

Performance-based bonuses

Additional vacation days

Corporate seminars

Opportunities for local and international career moves

Access to LinkedIn Learning

Qualifikationen

• 1-2 years in a similar role is a plus.
• Able to manage your tasks with little supervision.
• Comfortable using Microsoft Office applications.

Aufgaben

• Handle both back-office and front-office support.
• Review and process travel claims quickly and accurately.
• Investigate claims and ensure timely follow-ups.
• Hit personal and team productivity goals.
• Work closely with internal teams to solve issues.

Kenntnisse

Fluent in German (C1)

Fluent in English (min. B2)

Problem-solving

Quick thinking

Independent working

Tech-savvy

Tools

Microsoft Office

Jobbeschreibung

Customer Care Agent with German & English

Full time; 1 post; The duration of work is of eight (8) hours/day, five (5) days per week, forty (40) hours/week. The working hours shall be performed in shifts, as follows: from Monday to Sunday, between 07:00 – 23:00, one hour lunch break, included in the work schedule. The duration of work shall be distributed also during the night, performed between 23:00 – 07:00, named "(the night shift)". The shifts may include night shifts or shifts performed on Saturdays and/or Sundays and/or during public holidays.

At Allianz, we're not just about insurance – we're about making an impact. As a global leader in insurance and financial services, we help people and businesses grow while offering a fun, supportive environment where everyone thrives. If you're passionate about providing exceptional service and want to grow your career, come join us!

What You’ll Be Doing:

• Customer Support: Handle both back-office and front-office support, helping our customers get the answers they need.


• Claims Processing: Review and process travel claims quickly and accurately, following company guidelines.


• Follow-ups: Investigate claims and ensure timely follow-up for a top‑notch customer experience.


• Meet Targets: Hit personal and team productivity and quality goals every month.


• Teamwork: Work closely with internal teams to solve issues and provide solutions.


• Additional Tasks: Assist with other duties as needed.

What We’re Looking For:

• Fluent in German (C1) and English (min. B2).


• Experience: 1-2 years in a similar role is a plus.


• Problem‑Solver: You know how to find solutions and tackle challenges head‑on.


• Quick Thinker: You can handle a high volume of work and meet deadlines.


• Independent Worker: Able to manage your tasks with little supervision and deliver results.


• Tech‑Savvy: Comfortable using Microsoft Office (Outlook, Excel, Word, PowerPoint, Access).

Why You’ll Love It Here:

• Private medical services for peace of mind.


• Performance‑based bonuses every month.


• Extra gifts and holiday budgets through our Benefit Platform.


• Additional vacation days as you grow with us.


• Corporate seminars to boost your skills.


• Opportunities for local and international career moves.


• Join one of 4 Volunteering Teams and give back to the community.


• Access to LinkedIn Learning and Bookster for endless learning.

Attractive Compensation:

• Competitive salary + performance bonuses.

Allianz is the Home for Those Who Dare

– a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people – both its 85 million private and corporate customers and more than employees – Allianz fosters a culture where its employees are empowered to collaborate, perform, embrace trends and challenge the industry.

Our Main Ambition Is to Be Our Customers’ Trusted Partner, Instilling Them With the Confidence to Grow

If you dare, join us at Allianz Group.

Our History

Founded in 1890 in Berlin, Allianz is a worldwide leader in insurance and financial services with a presence in about 70 countries around the globe. Further high‑quality services are offered globally by Allianz Asset Management with its companies Allianz Global Investors and PIMCO, Allianz Global Corporate and Specialty (corporate and specialty risks), Euler Hermes (credit insurance) and Allianz Global Assistance (assistance services). Beyond the quality of our financial performance, a number of other activities and factors are important for the sustainable growth of our competitive strength and company value. These include, but are not limited to, our global diversification, the reduction of complexity, our value‑based management approach – and our crucially important employees.

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