Customer Care Agent Lisbon with Relocation

Cross Border Talents; Hamburg; Remote; EUR 30.000 - 40.000; Vollzeit

Zusammenfassung

A global digital transformation consultancy is hiring a German Speaking Customer Support professional in Lisbon. The ideal candidate will provide exceptional assistance for a leading online media platform, maintaining user satisfaction and resolving inquiries. Candidates should be fluent in German and have other skills in customer service. This full-time role offers competitive compensation, bonuses, and a relocation package.

Leistungen

Competitive compensation package

Performance-based bonuses

Daily meal allowance

Private health insurance

Paid initial training

Monthly transportation allowance

Relocation package (€2,500 gross)

Qualifikationen

• Fluent/native-level German (C2) and good English skills (B2).
• EU citizenship or valid Portuguese residence card.
• Availability to relocate to Lisbon and start immediately.

Aufgaben

• Provide professional customer assistance through email, chat, and phone.
• Resolve user inquiries related to content policies and platform features.
• Maintain high levels of user satisfaction and adherence to quality standards.
• Accurately record case information and elevate issues when necessary.
• Contribute to a collaborative, multicultural and results-driven work environment.

Kenntnisse

Fluent/native-level German (C2)

Good English skills (B2)

Experience in customer support

Jobbeschreibung

German Speaking Customer Support Lisbon Portugal

Join a globally recognized organization specializing in digital transformation consulting and technology. In this role you will provide world‑class customer support for one of the most widely used and respected online media platforms in the world, known for empowering creators and inspiring audiences worldwide.

Why Work in Lisbon

Lisbon stands out as one of Europe’s leading destinations for digital and professional growth. The city offers a unique combination of a strong international business presence, a welcoming atmosphere, affordable living costs, and a high quality of life, all surrounded by picturesque scenery and warm hospitality.

Key Responsibilities

• Provide professional customer assistance through email, chat and phone.
• Resolve user inquiries related to content policies and platform features.
• Maintain high levels of user satisfaction and adherence to quality standards.
• Accurately record case information and elevate issues when necessary.
• Contribute to a collaborative, multicultural and results‑driven work environment.

Candidate Profile

Fluent/native‑level German (C2) and good English skills (B2).

EU citizenship or valid Portuguese residence card (no visa sponsorship).

Availability to relocate to Lisbon and start immediately.

Experience in customer support or similar role is advantageous, though not required.

What We Offer

• Competitive compensation package plus monthly language allowance.
• Performance‑based bonuses.
• Daily meal allowance (via meal card).
• Private health insurance.
• Paid initial training and ongoing development.
• Monthly transportation allowance.
• Relocation package (€2,500 gross) paid with your first salary.

Key Skills

Abinitio, Business Analysis, Logistics & Procurement, Client Services, Business Analytics

Employment Type

Full Time

Experience

Years required: N/A

Vacancy

1

Advance your career with an international company that values growth, teamwork and diversity. If you’re ready to take on a new challenge and build your career in Lisbon, apply today!