Customer Activation Manager | Scaled

Ramp; Deutschland; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

Ramp is hiring for a Scaled Customer Success role focused on onboarding, activation, and growth of self-service customers. As an early team member, you will help build Ramp’s customer success function and define scalable onboarding motions to drive activation and retention.

You will own onboarding for SMB accounts, work closely with the Product team on feedback, and push initiatives that automate the onboarding process to broaden coverage while maintaining high satisfaction.

Qualifikationen

• 3+ years in sales, customer success, or product operations in a B2B organization.
• Exceptional project management and time management skills.
• Excellent verbal and written communication skills.
• Desire for ownership and growth in the role over time.
• Proven track record meeting weekly or monthly KPIs.

Aufgaben

• Become an expert in Ramp’s integration and configuration options for onboarding at scale.
• Directly own micro-SMB and SMB accounts to onboard within 60 days and in under 2 calls.
• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach.
• Partner with Product to relay customer feedback and pain points for prioritization.
• Identify areas to automate onboarding to scale to more clients.
• Maintain industry-leading customer satisfaction rates.
• Grow, develop, and learn in a fast-paced startup environment.

Kenntnisse

Customer success

Project management

Time management

Communication

Ownership

Jobbeschreibung

ABOUT RAMP

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

ABOUT THE ROLE

Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers. We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts. As an early member of the team, you will have the opportunity to help build and refine Ramp’s Customer Success organization and define the scaled customer implementation motion to drive activation and retention.

WHAT YOU’LL DO

• Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn driving efficient, thorough, and complete onboarding of new Ramp customers at scale


• Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls


• Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach


• Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed


• Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients


• Help us maintain an industry leading satisfaction rate with our customers


• Have the ability to grow, develop and learn in a fast-paced, start-up environment

WHAT YOU’LL NEED

• Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization


• Exceptional project management and time management skills


• Excellent verbal and written communication skills


• Desire for ownership and growth in the role over time


• Proven track record meeting weekly or monthly KPIs


• Experience with owning a high volume book of business of 100+ customers at at time


• Ability to anticipate customers’ needs and position product solutions accordingly

NICE TO HAVES

• Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)


• Experience with financial services sales


• Experience at a high-growth startup

BENEFITS (FOR U.