Customer Acceptance Manager -CAM (all genders)

Derichebourg Multiservices; Hamburg; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Benefits dieser Stelle

HVV Proficard Contribution

28 days holidays per year

Flexible working time account

Retirement savings plan

Gym membership contribution

Corporate Benefits programme

Zusammenfassung

Derichebourg Multiservices in Hamburg seeks a seasoned CAM professional to serve as the interface between Aircraft Manufacturer and client partners, overseeing technical, commercial, and delivery activities.

You will coordinate client receptions, visits, and QLB feedback, negotiate with clients, and ensure progress is reported to the production group while maintaining strong customer relations.

Qualifikationen

• Bachelor level with aeronautical specialization or military training is a plus.
• Intercultural training is a plus
• 10 to 15 years of experience in aeronautical environment
• Fluent Technical English level ,German/French is plus
• Deep knowledge of aeronautical environment
• Deep technological aeronautical knowledge (aerodynamic and flight mechanics, general technology, structure, aircraft systems, flight instruments and electrical installations)
• Good knowledge of internal procedures and of the clients procedures
• Good knowledge of international relations
• Good computer skills
• Knowledge of SAP

Aufgaben

• Apply internal processes and the client processes
• Provide a quality service
• Know the different steps of an aircraft construction
• Know the documents linked with this position
• Follow the indicators linked with the construction progress
• Keep a good relationship with the clients
• Answer to the clients requests (Airbus and airlines)
• Detect and communicate any malfunction to the clients and Airbus Quality

Jobbeschreibung

Your missions

• The CAM is the interface between the different partners which are the Aircraft Manufacturer and the clients (buyers of the aircraft), at the following level:

• Technical : airframe, engine, systems etc

• Commercial: cabin equipment

• Aircraft delivery Activities:

• Ensures the reception of the clients

• Leads the different presentation or inspection visits

• Takes into accounts and handles the remarks made by the clients on the QLB (Quality LogBook)

• Negotiate with the clients and/or partners

• Transmits the client remarks written in the QLB to the production group checks the conformity of the partner action and monitors the progress Takes part to technical meetings with the clients and the design office

• Sends the invitations for the clients visits

• Seeks for solutions concerning QLB open points while collaborating with the differents partners and design office

• Ensures some checks and controls by delegation of the client

• Updates the database used by the Work Package Manager Reporting lines and functional connections:

• Operational supervisor: CAM Leader Backup and CAM Leader Internal & external functional connections: client , design office

Your profile

Training - experience:

• Bachelor level with aeronautical specialization or military training is a plus.
• Intercultural training is a plus
• 10 to 15 years of experience in aeronautical environment

Related knowledge:

• Fluent Technical English level ,German/French is plus
• Deep knowledge of aeronautical environment
• Deep technological aeronautical knowledge (aerodynamic and flight mechanics, general technology, structure, aircraft systems, flight instruments and electrical installations)
• Good knowledge of internal procedures and of the clients procedures
• Good knowledge of international relations
• Good computer skills
• Knowledge of SAP

Know-how:

• Apply internal processes and the client processes Provide a quality service
• Know the different steps of an aircraft construction
• Know the documents linked with this position
• Follow the indicators linked with the construction progress
• Keep a good relationship with the clients
• Answer to the clients requests (Airbus and airlines)
• Detect and communicate any malfunction to the clients and Airbus Quality

Skills

• Capable of working either alone or as part of a team
• Capable of taking initiatives
• Good relational skills
• Diplomatic
• Capable of working without supervision
• Sense of organisation
• Discipline
• Adaptability
• Capable of handling stress
• Capable of responding rapidly

Why join Derichebourg?

Elevate your career in a diverse and inclusive setting that celebrates differences. Join us and experience:

• Positive Work Environment: Immerse yourself in a good and pleasant atmosphere that values diversity, fostering creativity and collaboration.
• Dynamic Team Culture: Be part of a motivated and cooperative team that thrives on the strength of its multicultural dynamics, making every day a unique and enriching experience.
• Seamless Integration: Our welcoming integration process ensures you feel at home from day one, embracing the richness of diverse backgrounds and perspectives.
• HVV Proficard Contribution: Enjoy the convenience of a contribution towards your HVV Proficard, making your daily commute hassle-free in our vibrant, multicultural city.
• Personal Development Support: Experience active promotion of your personal and professional growth in an environment where global perspectives open doors to new horizons.
• Generous Time Off: Revel in 28 days of holidays per year and a flexible working time account, allowing you to appreciate cultural holidays and festivals that matter to you.
• Financial Security: Secure your future with a company retirement savings plan, ensuring peace of mind as you plan for the years ahead in our globally minded organization.
• Fitness Perks: We care about your well-being! Benefit from our contribution to your gym membership fees, promoting a healthy and active lifestyle in our multicultural community.
• Corporate Benefits: Unlock exclusive perks and discounts through our participation in the "Corporate Benefits" programme, enhancing your experience in a workplace that celebrates global perspectives.