Customer Acceptance Manager -CAM (all genders)

DERICHEBOURG Aeronautics; Hamburg; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

28 days holidays per year

Gym membership contribution

Company retirement plan

HVV Proficard support

Zusammenfassung

DERICHEBOURG Aeronautics is seeking a senior CAM professional in Hamburg to act as the interface between the aircraft manufacturer and clients, handling technical, commercial, and delivery activities.

You will lead client visits, manage QLB remarks with production, and coordinate with the design office while maintaining strong client relations in an international environment.

Qualifikationen

• Bachelor level with aeronautical specialization or military training is a plus.
• Intercultural training is a plus
• 10 to 15 years of experience in aeronautical environment

Aufgaben

• Serve as interface between Aircraft Manufacturer and clients at technical, commercial, and delivery levels.
• Ensure client reception and lead visits and inspections.
• Handle client remarks in the QLB and monitor progress with production.
• Maintain relationships with clients and coordinate with design office.

Kenntnisse

Team collaboration

Initiative

Relational skills

Diplomatic

Independent work

Organization

Discipline

Adaptability

Stress management

Rapid response

Ausbildung

Aeronautical degree

Military training

Tools

SAP

Jobbeschreibung

Your missions

• The CAM is the interface between the different partners which are the Aircraft Manufacturer and the clients (buyers of the aircraft), at the following level:
• Technical : airframe, engine, systems etc
• Commercial: cabin equipment
• Aircraft delivery Activities:
  • Ensures the reception of the clients
  • Leads the different presentation or inspection visits
  • Takes into accounts and handles the remarks made by the clients on the QLB (Quality LogBook)
  • Negotiate with the clients and/or partners
  • Transmits the client remarks written in the QLB to the production group checks the conformity of the partner action and monitors the progress Takes part to technical meetings with the clients and the design office
  • Sends the invitations for the clients visits
  • Seeks for solutions concerning QLB open points while collaborating with the differents partners and design office
  • Ensures some checks and controls by delegation of the client
  • Updates the database used by the Work Package Manager

Your profile Training - experience

• Bachelor level with aeronautical specialization or military training is a plus.
• Intercultural training is a plus
• 10 to 15 years of experience in aeronautical environment

Related knowledge

• Fluent Technical English level ,German/French is plus
• Deep knowledge of aeronautical environment
• Deep technological aeronautical knowledge (aerodynamic and flight mechanics, general technology, structure, aircraft systems, flight instruments and electrical installations)
• Good knowledge of internal procedures and of the clients procedures
• Good knowledge of international relations
• Good computer skills
• Knowledge of SAP

Know-how

• Apply internal processes and the client processes Provide a quality service
• Know the different steps of an aircraft construction
• Know the documents linked with this position
• Follow the indicators linked with the construction progress
• Keep a good relationship with the clients
• Answer to the clients requests (Airbus and airlines)
• Detect and communicate any malfunction to the clients and Airbus Quality

Skills

• Capable of working either alone or as part of a team
• Capable of taking initiatives
• Good relational skills
• Diplomatic
• Capable of working without supervision
• Sense of organisation
• Discipline
• Adaptability
• Capable of handling stress
• Capable of responding rapidly

Why join Derichebourg?

Elevate your career in a diverse and inclusive setting that celebrates differences. Join us and experience:

• Positive Work Environment: Immerse yourself in a good and pleasant atmosphere that values diversity, fostering creativity and collaboration.
• Dynamic Team Culture: Be part of a motivated and cooperative team that thrives on the strength of its multicultural dynamics, making every day a unique and enriching experience.
• Seamless Integration: Our welcoming integration process ensures you feel at home from day one, embracing the richness of diverse backgrounds and perspectives.
• HVV Proficard Contribution: Enjoy the convenience of a contribution towards your HVV Proficard, making your daily commute hassle-free in our vibrant, multicultural city.
• Personal Development Support: Experience active promotion of your personal and professional growth in an environment where global perspectives open doors to new horizons.
• Generous Time Off: Revel in 28 days of holidays per year and a flexible working time account, allowing you to appreciate cultural holidays and festivals that matter to you.
• Financial Security: Secure your future with a company retirement savings plan, ensuring peace of mind as you plan for the years ahead in our globally minded organization.
• Fitness Perks: We care about your well-being! Benefit from our contribution to your gym membership fees, promoting a healthy and active lifestyle in our multicultural community.
• Corporate Benefits: Unlock exclusive perks and discounts through our participation in the "Corporate Benefits" programme, enhancing your experience in a workplace that celebrates global perspectives.

About us

DERICHEBOURG Aeronautics Services GmbHDERICHEBOURG Aeronautics Services Germany GmbH was founded in 2009 as the German subsidiary in aviation of the internationally successful DERICHEBOURG GROUP. As a partner of clients such as the Airbus Group, we support our customers with expertise, proactivity and a strong service ethos. We are aviation professionals and assist our clients with various projects in all phases of an aircraft's life. Our company is characterised by a high level of expertise and experience and is characterised by an international corporate culture through its affiliation with its French parent company.