CRM Specialist

Wolt; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading delivery service provider in Berlin is looking for a CRM Specialist to enhance our CRM strategies. The role involves designing and improving CRM campaigns, analyzing data for insights, and collaborating with teams to optimize user engagement. Candidates should have strong analytical skills and experience with CRM tools. This position offers a dynamic work environment where creativity and innovation are encouraged.

Leistungen

Agility of a fast-growing tech company

Opportunity for professional growth

Qualifikationen

• Experience in setting up and executing automated lifecycle or bulk campaigns.
• Strong analytical mindset — confident working with data and creating simple, insightful dashboards.
• Previous experience in food delivery, on-demand services, or e-commerce is a plus.

Aufgaben

• Work closely with the Senior CRM team to implement CRM strategies.
• Build and execute automated CRM journeys across various channels.
• Monitor, analyze, and share recommendations on CRM performance.

Kenntnisse

Setting up automated campaigns

Collaboration with stakeholders

Analytical mindset

Communication plans development

Experience with CRM tools

Tools

Iterable

Braze

Salesforce

Klaviyo

Jobbeschreibung

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, no matter how fast we grow, we always strive to be among the best in the world at what we do — from product development to local operations to creating engaging marketing campaigns across our 30+ markets.

We’re now looking for a CRM Specialist to join our Marketing Automation team. In this role, you’ll help take our Courier Partner CRM strategies to the next level.

What you’ll be doing

As a CRM Specialist, you’ll work across all markets, focusing on the design, implementation, and continuous improvement of our CRM strategy. You’ll analyse and interpret data to uncover insights that drive smarter decisions and more impactful campaigns. You’ll also play a hands-on role in concepting, creating, and optimising engaging, innovative CRM campaigns.

Day-to-day in this role, you’ll:

• Work closely with the Senior CRM team and wider Operations team to bring our overall CRM strategy to life.
• Build and execute automated CRM journeys across email, push, and in-app channels — reducing manual effort and improving scalability.
• Coordinate campaign activities with key stakeholders, including planning, content creation, creatives, localisation, and performance evaluation.
• Continuously optimise campaigns to engage, retain, and reactivate our courier partners based on user data and insights.
• Monitor, analyse, and share recommendations on CRM performance with relevant stakeholders.
• Support teams across Wolt with CRM best practices, ensuring consistent and effective use of the tool.
• Develop and run testing plans to maximise engagement and ROI.
• Stay on top of CRM and Wolt-specific user behaviour trends — and regularly share quick, actionable insights with the team.

Our humble expectations

• Experience in setting up and executing automated lifecycle or bulk campaigns.
• Proven ability to work across multiple business units and collaborate with a variety of stakeholders.
• Strong analytical mindset — confident working with data and creating simple, insightful dashboards.
• Experience developing communication plans across different marketing channels.
• A curious learner who thrives in a fast-paced, ever-evolving environment.
• Hands-on experience with CRM and campaign management tools such as Iterable, Braze, Salesforce, or Klaviyo.
• Previous experience in food delivery, on-demand services, or e-commerce is a plus.

What we offer

At Wolt, you’ll get the best of both worlds — the agility of a fast-growing tech company and the impact of a global brand loved by millions.

In this role, you’ll have the chance to own CRM end-to-end, from strategy to execution. You’ll design and launch experiments across 30+ markets, transforming insights into real-world growth. From day one, you’ll be hands-on — running campaigns across email, push, in-app, and SMS, and collaborating closely with product and local marketing teams to create journeys that truly move the needle.

We’ll give you the space to test bold ideas, learn fast, and grow even faster. Your work will directly shape how we connect with our courier partners — and you’ll see your impact at scale.

And of course, you’ll join a team that’s as humble as it is ambitious. We celebrate collaboration, curiosity, and the drive to make things better — together.

Next steps

We’re reviewing applications on a rolling basis, so we encourage you to apply sooner rather than later. The process typically includes:

• Intro chat with our Talent Acquisition Partner.
• Interview with the Hiring Manager to dive into your experience, followed by an interview with the peers/stakeholders for this role.
• Case assignment (light, strategic, to see how you think).
• Final round with senior stakeholders.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.