CRM Manager (w/m/d) - Temporary Position

C&A Mode GmbH & Co. KG; Düsseldorf; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Benefits dieser Stelle

Learning and development opportunities

20% employee discount

30 days' vacation

Corporate pension scheme

Mental health and wellness program

Zusammenfassung

C&A Mode GmbH & Co. KG in Düsseldorf is seeking a CRM Manager for a 24-month term to enhance customer engagement and loyalty through impactful campaigns. You will work closely with cross-functional teams to develop and execute data-driven strategies that cater to our customers' needs across various channels.

Ideal candidates will have hands-on experience with CRM systems, a proven record in campaign execution, and fluency in both German and English. We offer a positive, inclusive working environment along with numerous benefits, including a substantial employee discount and a comprehensive wellness program.

Qualifikationen

• Hands-on experience with CRM platforms (Emarsys or similar tools).
• Proven track record in planning and executing customer campaigns.
• Strong eye for detail in both content and design.
• Ability to analyze campaign performance.

Aufgaben

• Collaborate to define contact strategy across CRM campaigns.
• Contribute to membership communication strategy development.
• Optimize membership customer journey and deliver relevant communication.
• Execute campaign setups in CRM tool Emarsys.
• Define campaign objectives and monitor performance.

Kenntnisse

Hands-on experience with CRM platforms

Campaign planning and execution

Analytical skills

Fluency in German and English

Tools

Emarsys

Jobbeschreibung

The future looks like you

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe's leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long‑lasting fashion at affordable prices for the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

At C&A we are driven by our values and we believe that affordable and high‑quality fashion is not contradictory to caring for people & the planet, we are always forward thinking and acting to develop our business and innovate the industry. This is your chance to join the C&A team as a CRM Manager (w/m/d) for 24 months!

As our new CRM Manager, you will take ownership of driving impactful customer campaigns that strengthen engagement, loyalty, and growth. In this role, you will play a key part in shaping how we communicate with our members and customers across channels, ensuring every campaign is relevant, data‑driven, and customer‑centric. We are hiring a CRM Manager to play a significant role in the planning, execution, and optimization of CRM campaigns to acquire, engage, and retain customers.

Your responsibilities

• Collaborate within the CRM Campaign & Content team to define the contact strategy and ensure integration with overarching C&A campaigns, newsletters, and onsite communication
• Contribute to the development of the membership communication strategy in close cooperation with the marketing, design, and UX teams
• Brief and co‑create content with digital content and design teams to optimize the membership customer journey and deliver relevant, engaging communication
• Execute campaign setups and send‑outs in our CRM tool Emarsys, ensuring strong design, compelling content, and operational excellence
• Translate membership and consumer engagement targets into a comprehensive campaign calendar in collaboration with marketing stakeholders and analytics teams
• Orchestrate campaign planning and implementation across marketing channels, sales channels, countries, and membership platforms
• Define campaign objectives, monitor performance, and generate insights to drive continuous improvement
• Work cross‑functionally to strengthen the connection between membership and marketing

What you bring

• Hands‑on experience with CRM platforms (Emarsys or similar tools is a strong plus)
• Proven track record in planning and executing customer campaigns, ideally in retail or e‑commerce
• Strong eye for detail in both content and design to ensure high‑quality campaign execution
• Ability to analyze campaign performance and apply insights to optimize future activities
• Comfortable working cross‑functionally with marketing, design, and analytics teams
• Fluent in German and English

What we offer

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

• Countless learning and development opportunities via our C&A academy
• Access to a Partner Discount Scheme
• An employee discount of 20% in C&A stores
• 30 days' vacation
• Corporate pension scheme
• Mental health and wellness program
• An exciting job in an international and inspirational working environment
• A positive working atmosphere and a talented team with an open feedback culture

C&A fosters equal opportunity for people of all backgrounds and identities. We are led by a gender‑balanced board that is committed to building a diverse and inclusive organization where everyone can become their best self. We do not discriminate based on age, disability, gender identity, sexual orientation, ethnicity, race, religion or belief, parental and family status, or any other protected characteristic. We welcome applications from women, men and non‑binary candidates of all ethnicities and socio‑economic backgrounds. We encourage people belonging to under‑represented groups to apply. Even if you don't check every box, but see yourself contributing, please apply and help us build an inclusive community.