CRM Associate Independent Contractor

RemoteLeads; Deutschland; Remote; EUR 77.000 - 112.000; Vollzeit

Zusammenfassung

Encoura is seeking a CRM consultant to provide advisory services to campus partners, focusing on Salesforce/Slate environments and remote collaboration. You will lead virtual conversations, support Slate implementations, and troubleshoot issues while maintaining strict confidentiality of student data.

You will engage with campus partners via Zoom, deliver timely responses (often within 24 hours), and manage multiple projects against timelines.

Qualifikationen

• 5-7 years admissions experience in higher education.
• 3+ years as Slate Captain or CRM administrator.
• Ability to work remotely and respond within 24 hours.
• Experience handling sensitive student data.
• Strong problem-solving and confidentiality.
• Able to lead virtual conversations via Zoom.
• Eligible to work in the U.S.

Aufgaben

• Provide CRM consulting to assigned campus partners on projects and support.
• Support Slate system implementations and communications development for partner institutions.
• Engage virtually with campus partners through Zoom and other tools while leading conversations.
• Troubleshoot process and technical issues; propose timely solutions.
• Handle sensitive student data with confidentiality.
• Represent Encoura professionally and uphold integrity in client interactions.
• Manage multiple projects against agreed deliverables and timelines.
• Share feedback with VP of CRM Solutions to improve sales cycle and client value.
• Provide insights on market trends, unmet needs, and opportunities to expand offerings.

Kenntnisse

Admissions experience

CRM administration

Remote work

Communication

Data privacy

Problem solving

Virtual meetings

US work eligibility

Tools

Slate

Jobbeschreibung

Description:

• Provide CRM-related consulting services to assigned campus partners, including project-based and hours-based support.
• Support Slate system implementations and Slate-hosted communications development for partner institutions.
• Engage virtually with campus partners through Zoom and other web-calling tools while leading conversations and demonstrating concepts.
• Troubleshoot process and technical issues and recommend timely solutions for campus partner needs.
• Work with sensitive and legally protected student data and follow requirements for handling protected information.
• Represent Encoura professionally and maintain a high standard of integrity in all client interactions.
• Manage multiple projects and responsibilities at once while meeting agreed-upon deliverables and timelines.
• Share feedback with the VP of CRM Solutions on ways to improve the sales cycle, company brand, and client value.
• Provide insights on market trends, competitive threats, unmet needs, and opportunities to expand company offerings.

Requirements:

• 5-7 years of admissions experience in higher education.
• At least 3+ years of experience as a campus-based Slate Captain or CRM administrator for another admissions CRM platform.
• Flexibility in current full-time or part-time employment to accommodate remote calls with assigned campus partners.
• Ability to respond to campus requests quickly, usually within 24 hours and sometimes sooner depending on urgency.
• Strong demonstrated ability to problem-solve process and technical issues.
• Ability to maintain discretion and confidentiality with sensitive information and student records.
• Capacity to develop strategies that build CRM functionality and resolve campus partner issues.
• Comfort leading virtual conversations and demonstrating concepts through web-calling tools such as Zoom.
• Must be eligible to work in the U.S.
• Experience working with sensitive student data and knowledge of requirements for handling it is required.