Contingent Workforce Customer Success Lead – Embedded Enterprise Client Program

Jobtailor; Deutschland; Vor Ort; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

GreenLight is seeking an experienced operations professional to own the client experience for enterprise workforce programs. You will lead onboarding, lifecycle management, and compliance activities, coordinating across VMS operations, payroll, and HR stakeholders.

You will maintain proactive communication and provide clear visibility into program status, risks, and opportunities. You will also drive process improvements, leverage AI tools to enhance efficiency, and ensure documentation and

Qualifikationen

• At least 1 year supporting enterprise workforce programs or similar client-facing operations.
• Experience with EOR/AOR, worker classification, or contingent workforce operations.

Aufgaben

• Own the client experience and serve as the day-to-day operational lead for enterprise clients.
• Lead onboarding, lifecycle operations, and worker classification activities.
• Coordinate onboarding across teams (VMS, compliance, payroll) and ensure documentation.
• Manage operational escalations and drive timely communication with clients.
• Produce dashboards and reporting for program visibility and quarterly business reviews.

Kenntnisse

Client relationship management

Operational leadership

AI tool usage

Project management

Stakeholder management

Strong communication

Multitasking under pressure

Onboarding & lifecycle management

Tools

VMS Operations

Enterprise Systems

AI Tools (ChatGPT)

Reporting Dashboards

Jobbeschreibung

• Own the Client Experience
• Serve as the primary day-to-day operational lead for assigned enterprise clients.
• Build trusted relationships with program sponsors, HR, procurement, hiring managers, and other stakeholders.
• Lead weekly operational meetings and maintain proactive communication.
• Ensure clients always have visibility into program status, priorities, and next steps.
• Represent GreenLight with professionalism, responsiveness, and sound operational judgment.
• Lead Worker Onboarding & Lifecycle Operations
• Own the worker onboarding experience from offer acceptance through successful program entry.
• Coordinate onboarding activities across GreenLight teams, including VMS operations, compliance, I-9 documentation, payroll, and support.
• Maintain visibility across every worker lifecycle event and proactively resolve issues before they impact the client.
• Coordinate seamless offboarding while ensuring complete documentation and compliance.
• Drive Worker Classification & Compliance Operations
• Coordinate worker classification workflows across internal and client stakeholders.
• Keep compliance activities moving efficiently and proactively identify bottlenecks.
• Partner with GreenLight's compliance specialists to resolve complex situations.
• Help enterprise programs operate consistently across multiple jurisdictions while maintaining a strong understanding of U.S. labor and contingent workforce practices.
• Own Operational Escalations
• Take ownership of operational issues from identification through resolution.
• Coordinate across departments to remove blockers and keep work moving.
• Ensure clients receive timely updates and clear communication throughout every issue.
• Maintain a "nothing falls through the cracks" approach to execution.
• Reporting & Program Visibility
• Produce recurring dashboards and operational reporting.
• Monitor program health and communicate trends, risks, and opportunities.
• Prepare reporting and insights for Quarterly Business Reviews.
• Help clients understand how their programs are performing and where improvements can be made.
• Improve Systems & Processes
• Work confidently across enterprise platforms and GreenLight's technology stack.
• Identify opportunities to simplify workflows and improve the client experience.
• Partner with Product and Engineering to provide structured product feedback.
• Improve SOPs, playbooks, templates, and operational documentation.
• Help build scalable operating processes that support future growth. AI is Part of the Job At GreenLight, we believe AI should make every employee more effective.
• We expect everyone—not just engineers—to use AI every day to improve the quality and speed of their work.
• You'll regularly use AI tools such as ChatGPT and other copilots to:
  • Draft and refine client communications.
  • Summarize meetings, tickets, and operational issues.
  • Analyze trends across onboarding, escalations, and reporting.
  • Improve documentation and knowledge sharing.
  • Automate repetitive tasks and improve operational efficiency.

Requirements

• At least 1 year supporting enterprise workforce programs, contingent workforce operations, HR Operations, customer success, or similar client-facing operational environments.
• Experience with EOR, AOR, worker classification, contingent workforce operations, or global workforce programs.
• Strong understanding of U.S. contingent workforce practices and labor-related operational processes.
• Excellent written and verbal communication skills with confidence working directly with enterprise clients.
• Strong organizational and project management skills.
• Comfortable working across multiple technology platforms and enterprise systems.
• Strong operational judgment with the ability to prioritize competing deadlines.
• High ownership, attention to detail, and the ability to thrive in a fast-moving environment.
• Regular use of AI tools such as ChatGPT in your daily work.

Core Competencies

Demonstrates expertise in managing client experiences and operational workflows within enterprise workforce programs, with a strong focus on compliance, communication, and process improvement. Proficient in utilizing AI tools to enhance operational efficiency and client interactions.

Highest-signal resume keywords

• Enterprise Workforce Programs Support
• U.S. Contingent Workforce Practices
• Operational Judgment
• Project Management
• AI Tool Utilization

ATS Optimization Keywords

Hard Skills

• Worker Classification
• Contingent Workforce Operations
• HR Operations
• EOR
• AOR
• Operational Reporting
• Compliance Documentation
• Onboarding Processes
• Lifecycle Management
• SOP Improvement

Soft Skills

• Excellent Communication Skills
• Strong Organizational Skills
• Attention to Detail
• High Ownership
• Ability to Thrive in Fast-Moving Environments

Industry Keywords

• Client Experience
• Operational Escalations
• Program Visibility
• Stakeholder Management
• Compliance Activities

Tools & Technologies

• AI Tools
• ChatGPT
• Enterprise Systems
• VMS Operations
• Operational Dashboards