Conference Support Specialist

Valiant Integrated Services; Ramstein-Miesenbach; Vor Ort; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Valiant Integrated Services seeks a Conference Support Specialist to manage and operate conference room systems for staff and leadership in a DoD exercise environment.

You will facilitate and provide technical assistance for users, including high-visibility events, and maintain scheduling portals for multi-site connectivity with remote sites and coalition partners.

Qualifikationen

• Bachelor's degree in a related field or equivalent IT support/AV operations experience.
• Active TS clearance required.
• Experience operating AV/conferencing systems in a DoD or similar environment.
• Strong customer service and communication skills.

Aufgaben

• Manage day-to-day scheduling and operation of conference room systems.
• Provide dedicated facilitation and technical assistance for users, prioritizing senior leadership.
• Operate AV equipment for secure and non-secure sessions, conferences, and briefings.
• Provide end-user training on conference room equipment.
• Coordinate with Exercise Planning Teams to define IT/conferencing requirements for exercises.
• Advise on procurement solutions for IT and conferencing equipment/services.
• Maintain familiarity with DoD Exercise Models & Simulations systems and their applications.
• Coordinate with remote sites and external organizations for multi-site connectivity.
• Serve as the primary IT/conferencing point of contact for support requests.
• Maintain conference room scheduling portal and booking systems.

Kenntnisse

DoD exercise planning familiarity

AV/conferencing operations

Customer service orientation

Verbal and written communication

Independent work and multitasking

Ausbildung

Bachelor's degree in related field

Tools

Microsoft Office

AV equipment/software

Jobbeschreibung

Conference Support Specialist

Valiant is looking for a Conference Support Specialist to join our team.

Essential Duties And Responsibilities

• Manage day-to-day scheduling and operation of conference room systems for staff, leadership, and exercise events.
• Provide dedicated facilitation and technical assistance for users, with priority support for senior leadership and Director-level staff.
• Operate AV equipment for secure and non-secure sessions, conferences, and briefings.
• Provide end-user training on conference room equipment.
• Work directly with Exercise Planning Teams to identify, define, and document IT and conferencing requirements in support of USAFE exercises.
• Advise Exercise Planning Teams on procurement solutions for IT and conferencing equipment/services needed to support exercise objectives.
• Maintain familiarity with DoD Exercise Models & Simulations (M&S) systems and their application within joint and coalition exercise environments.
• Advise on best practices for integrating M&S capabilities into the USAFE Exercise Program, coordinating with exercise stakeholders to align IT/conferencing support with simulation and training objectives.
• Participate in exercise planning conferences (e.g., IPCs, MPCs, FPCs) as the IT/conferencing subject matter point of contact.
• Maintain the conference room scheduling portal and booking systems.
• Maintain accurate records of conference room utilization and provide reporting on trends as requested.
• Adhere to and recommend updates to local Standard Operating Procedures (SOPs) for conference and exercise support.
• Coordinate with remote sites, coalition partners, and external organizations to enable multi-site exercise connectivity.
• Serve as the primary point of contact for conference and exercise-related IT support requests.
• Liaise between end users, exercise planners, and technical/engineering teams to relay requirements and resolve issues.
• Maintain a professional, customer-focused presence when supporting senior leadership and high-visibility events.
• Other duties as assigned.

Position Requirements

• Clearance Requirement: Active TS clearance required.

Education Requirement

• Bachelor's degree in a related field, or
• Equivalent combination of education, training, and experience in IT support, conference/AV operations, or exercise support.

Required Qualifications

• Working familiarity with DoD exercise planning processes and Models & Simulations (M&S) systems and concepts.
• Experience operating (not engineering) AV/conferencing systems in a DoD or similar environment.
• Strong customer service orientation; excellent verbal and written communication skills.
• Proficiency with Microsoft Office suite (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).
• Ability to work independently, exercise sound judgment, and manage multiple concurrent requirements.

Desired Qualifications

• Prior experience supporting Air Force, joint, or NATO exercise programs.
• Familiarity with USAFE, AFAFRICA, or NATO exercise planning conferences and procedures.
• Experience advising on or supporting IT procurement processes in a government contracting environment.
• Experience working in an international/coalition staff environment.

PHYSICAL REQUIREMENTS

Physical requirements may include, but are not limited to, lifting, ascending, and descending stairs, climbing, extended sitting or standing, to various degrees.

Equal Opportunity Employer

Valiant Integrated Services is an employer who hires in accordance with applicable state and federal law. All qualified applicants will receive consideration for employment in compliance with those laws.

EEO is The Law – Click here for more information. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.