Concierge - Part-Time

Air Canada; München; Vor Ort; EUR 40.000 - 60.000; Teilzeit

Zusammenfassung

A leading airline company based at Munich Airport is seeking a dedicated professional to assist premium customers at Check-in and in the Lounge. Responsibilities include greeting customers, handling ticketing issues, and ensuring a seamless experience for guests. The ideal candidate should have proficiency in relevant software, excellent communication skills in English, and experience in similar roles. This is a permanent part-time position requiring shift work including weekends.

Qualifikationen

• Experience in a similar role is an asset.
• Ticketing knowledge is an asset.
• Right to live and work in Germany without restrictions.

Aufgaben

• Greet and assist premium customers at Check-in.
• Assist premium customers with ticketing, upgrades, connections.
• Meet and network with premium customers at the Lounge.

Kenntnisse

Proficiency in Internet, emails, Word, Excel

Ability to obtain an airport pass

Excellent English communication skills

Basic knowledge of German and other languages

Ausbildung

Degree/Diploma in Tourism

Tools

ALTEA reservations system

Jobbeschreibung

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Responsibilities

• Be present at Check-in to greet and acknowledge premium customers and escort to the Lounge if required
• Assist at Flight arrivals / Flight departures with premium customers’ concerns i.e. assisting with ticketing, upgrades, connections, baggage retrieval and any last‑minute arrangements.
• Assist at Gates with boarding premium customers
• Meet and acknowledge premium customers at the Lounge
• Liaise with the 24 / 7 Concierge Desk when required
• Network with other Global Concierge Agents at other Stations and with local representatives (Hotels, OAL’s)
• Provide solutions for premium customers, in case of irregular operations
• Maintain daily reports on the concierge activities, log problems and follow through when required
• Liaise with Concierge groups to provide support / assistance in dealing/handling with high profile/premium customers

Qualifications

• Internet, emails, Word; Excel proficiency and use of ALTEA reservations system
• Degree / Diploma in Tourism is an asset
• Experience in a similar role is an asset
• Ticketing knowledge is an asset
• Ability to travel (seminars, training, etc.)
• Obtain an airport pass
• Wear AC Uniform according to the Air Canada uniform and grooming policy
• Comply with Airport security and safety rules

Working Conditions

• Shift work is required (including on weekends and public holidays) as can be overtime in case of irregular operations
• Schedule changes can happen depending on service needs (e.g. irregular operations, reduced headcount, etc.)
• Night work can be required depending on the flight schedules decided by the company
• Permanent Part-Time position (20 hrs/week) based at Munich Airport
• Right to live and work in Germany without restrictions.

Conditions Of Employment

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Excellent knowledge of English (written and oral) – German and the knowledge of additional foreign languages is considered an asset.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.