Complaints Officer

Aster Group Ltd.; Deutschland; Hybrid; EUR 37.000 - 49.000; Vollzeit

Benefits dieser Stelle

Flexible working

Wellbeing programme

Defined Contribution Pension

Volunteering hours

Enhanced leave

Zusammenfassung

Aster Group Ltd. is seeking a Complaints Officer to evaluate, classify and record customer complaints. You will be the central point of contact for customers and provide support, advice and guidance to colleagues.

You will need excellent written and verbal communication to keep customers informed and to write formal complaint responses. This is a hybrid role with regular office meetings, training and collaborative days; travel to offices across the Hampshire, Wiltshire, Somerset, Dorset, Devon,

Qualifikationen

• Experience in evaluating, classifying and recording customer complaints.
• Excellent written and verbal communication to keep customers informed.
• Organised and able to manage a caseload and commitments.
• Ability to work with operational leaders to deliver resolution.

Aufgaben

• Evaluate, classify and record complaints from customers.
• Act as central point of contact for customers and provide guidance.
• Keep customers informed with timely communication.
• Collaborate with operational leaders to resolve issues.

Kenntnisse

Communication skills

Customer service

Complaint handling

Time management

Jobbeschreibung

Do you have experience in managing customer complaints and enjoy going that extra mile to get the right outcome, if so why not consider joining our Complaints Team? As our Complaints Officer, you will evaluate, classify and record complaints received from customers. You will also act as that central point of contact for customers and will provide support, advice and guidance to colleagues. You will need excellent written and verbal communication skills to keep the customer informed, including writing formal complaint response letters. You'll be organised and effectively manage your case load and commitments to ensure timely resolution and pro-active customer communication. You'll work closely with operational leaders to deliver complaint resolution and identify learning to improve service delivery. This is considered a hybrid role, enabling you to work from home. You will attend our offices regularly for team meetings, training sessions and collaborative working days, giving you the best balance of independent and team-based working, so being happy to travel is a must. Our operating region includes, Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.

What's in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
  We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.

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