Complaints Escalation Specialist

A2dominion Group; Deutschland; Hybrid; EUR 1.614.000 - 2.368.000; Vollzeit

Zusammenfassung

A2Dominion is seeking a Complaints Escalation Specialist for a six‑week contract with hybrid work and occasional remote emphasis in London. The role focuses on resolving Stage 2 complaints in social housing, balancing fairness and accountability while maintaining customer care.

The ideal candidate will bring strong communication, independence, and the ability to influence across teams. Start ASAP with a rate that is competitive for the sector.

Qualifikationen

• Experience resolving stage 2 complaints within social housing.
• Strong written and verbal communication skills.
• Ability to work independently and influence internal stakeholders.
• Calm, solutions-focused mindset with accountability.
• Proficiency in Microsoft Office and CRM systems (Dynamics).

Aufgaben

• Managing Stage 2 complaints from first contact through to resolution.
• Investigating across departments and systems to build a full picture.
• Writing clear, fair, and customer-focused responses.
• Working with colleagues to ensure timely, proportionate outcomes.
• Supporting future learning and improvement through insight and reflection.

Kenntnisse

Stakeholder influence

Independent worker

CRM systems (Dynamics)

Microsoft Office proficiency

Social housing experience

Tools

Microsoft Office

Dynamics CRM

Jobbeschreibung

3 days ago Be among the first 25 applicants Direct message the job poster from A2Dominion Group Contract Opportunity: Complaints Escalation Specialist Location: Hybrid - Remote + Ealing (Thursdays) Start: ASAP Duration: 6 weeks Rate: Competitive At A2Dominion, we understand that how we respond to complaints reflects who we are. We're looking for experienced professionals who can bring sound judgement, strong communication, and a calm, confident approach to resolving complex Stage 2 complaints. This is a role with real autonomy - ideal for someone who's comfortable navigating complexity, influencing across teams, and making decisions that balance fairness, accountability, and customer care.

What You'll Be Doing

• Managing Stage 2 complaints from first contact through to resolution
• Investigating across departments and systems to build a full picture
• Writing clear, fair, and customer-focused responses
• Working with colleagues to ensure timely, proportionate outcomes
• Supporting future learning and improvement through insight and reflection

What You Bring

• Experience resolving stage 2 complaints within social housing
• Strong written and verbal communication skills
• Confidence to work independently and influence internal stakeholders
• A calm, solutions-focused mindset with a strong sense of accountability
• Proficiency in Microsoft Office and CRM systems ideally (e.g. Dynamics)

Why This Role Matters You'll be stepping into a trusted role where your decisions and communication shape the customer experience. You won't be managing people - but you'll be expected to manage complexity, relationships, and outcomes with professionalism and care.

Inclusive & Supportive Culture At A2Dominion, we value fresh ideas and diverse perspectives and we welcome applications from all backgrounds and encourage anyone excited by the role to apply. We are a Disability Confident Employer and committed to making reasonable adjustments to support you throughout the recruitment process. At A2Dominion, we embrace diversity and inclusivity - everyone belongs here.

Job Details

• Seniority levelAssociate
• Employment typeContract
• Job functionCustomer Service and Quality Assurance
• IndustriesNon-profit Organizations and Real Estate