Commercial Systems Specialist (f/m/x)

Mondi Group; Bad Rappenau; Remote; EUR 55.000 - 70.000; Vollzeit

Zusammenfassung

A leading global packaging company is seeking a CRM Support Specialist in Germany. You will be responsible for providing first-level support, maintaining user documentation, and configuring CRM systems. Requirements include 5+ years of experience, strong analytical skills, and proficiency in both English and German. This position offers an unlimited contract with both on-site and remote work options.

Leistungen

Learning & Development opportunities

Home office arrangement

Inspiring workplace in a diverse environment

Qualifikationen

• At least five years of experience in relevant roles.
• Proficient in Microsoft Excel, analysis tools, and ERP systems.
• Strong skills in analysing, interpreting, and managing key figures.

Aufgaben

• Serve as the main contact for business users and IT/CRM support team.
• Deliver first-level support, troubleshooting, and guidance.
• Create and maintain documentation and training materials.
• Design, configure, and customize systems to meet business needs.
• Oversee User Acceptance Testing and resolve identified issues.
• Drive data migration activities and set data quality standards.

Kenntnisse

CRM Key User

Business Analysis

Microsoft Excel

Proficient in English and German

Analysing key figures

Ausbildung

Completed studies in business informatics, business mathematics, business administration, finance

Tools

ERP systems

Qlik Sense

Jobbeschreibung

Overview

Your mission: Reporting to the Commercial Excellence Manager Corrugated Solutions Central Europe, you will work closely with our central and regional teams, and you will enjoy being part of our continuous journey to success. Your tasks include:

Responsibilities

• Serving as the main contact for business users and the IT/CRM support team.
• Delivering first-level support, troubleshooting, and guidance to end users.
• Creating and maintaining documentation, user guides and training materials for all sales systems and tools in use.
• Designing, configuring, and customizing systems to meet business needs.
• Overseeing User Acceptance Testing and facilitating the prompt resolution of identified defects or issues.
• Driving data migration activities, including mapping, validation, and reconciliation.
• Setting data quality standards, governance, and validation rules in the CRM system.
• Monitoring, cleansing, and enriching customer and sales data to ensure accuracy and completeness.

Your profile

• At least five years of experience in roles such as: CRM Key User, or Administrator, Business Analyst focused on sales, or Sales Operations within an international environment.
• Proficient in Microsoft Excel, analysis tools, and ERP systems; CRM and Qlik Sense knowledge are considered an asset.
• Strong skills in analysing, interpreting, and managing key figures.
• Completed studies in business informatics, business mathematics, business administration, finance, or a similar field.
• Proficiency in English and German.
• Capable of working independently with a focus on achieving results.
• Willing to travel up to 15%.

Our offer

• An inspiring position in our Corrugated Packaging department
• Start: immediate start possible / November 2025
• Location: Based in Germany, near a Mondi facility; home office arrangement
• Duration: unlimited contract
• Extent: full-time

Benefits

Learning & Development

Get in touch

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our passion for performance and are the key ingredient of Mondi’s success. Be part of our future.

Do you want to know more about Mondi? We are a global leader in packaging and paper, contributing to a better world through innovative solutions that are sustainable by design. Our global team of 24,000 people works across 100 production sites in more than 30 countries.

Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don\'t meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above.

Only CVs uploaded onto our online career platform will be taken into consideration. After applying, you will be redirected to our recruiting platform. If you do not find the activation email, please check your spam folder or add the address [e-mail] to your safe list or address book.