CMS-Manager-AD-Azure AD

EY; Deutschland; Vor Ort; EUR 90.000 - 130.000; Vollzeit

Zusammenfassung

EY is seeking a Manager for Managed Service – Identity and Access Management. The role emphasizes delivering IAM support engagements, governance, and strong client leadership within a fast-paced environment.

Responsibilities include KPI management, project delivery, and overseeing multiple IAM initiatives, including SailPoint deployments, with a focus on operational excellence and security controls.

Qualifikationen

• Bachelor's degree in a related field or equivalent.
• Experience in IAM and identity governance.
• Strong communication and analytical skills.
• ITIL certification preferred.
• Experience leading multi-project Managed Services engagements.

Aufgaben

• Deliver IAM support engagements with strong execution.
• Understand and apply IAM compliance frameworks.
• Manage project KPIs, SLAs and reporting for Managed Services.
• Identify improvement opportunities and close actions.
• Drive projects to improve operations and support processes.
• Thrive in fast-paced, high-energy environment.
• Prioritize tickets with customers and manage team capacity.
• Handle multiple projects in a shared-resource model.
• Assist in log monitoring, alerting, dashboards and staff training.
• ITIL certified and transition projects to post-production support.
• Lead governance with daily/weekly/monthly status reports.
• IAM solution design, development, and SailPoint implementation.
• Estimate effort for IAM engagements.
• Act as trusted advisor and foster positive team environment.
• Review security internal control procedures.
• Experience managing senior-level client relationships.
• Present to clients/decision-makers; support sales efforts.

Kenntnisse

IAM

Compliance

KPI management

Problem solving

Project delivery

Adaptability

Ticket prioritization

Managed services

Monitoring

ITIL Certification

Leadership

Governance

IAM design

Effort estimation

Mentoring

Security controls

Client management

Stakeholder communication

Pre-sales

IT Security

Strategic thinking

Empathy & leadership

HR management

Ausbildung

Bachelor's Degree

Tools

SailPoint IdentityIQ

Jobbeschreibung

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Managed Service – Identity and access Management - Manager

Key Responsibilities and Accountabilities

• Strong experience in delivering Identity and Access management support engagements
• Understanding of the compliance framework from the Identity Management perspective
• Experience managing project KPIs, SLAs and report on Managed Services performance KPIs
• Identify the improvement opportunities to solve customer pain points and track them to closure
• Strong record of driving projects to improve operations and support-related processes and the right technical support experience
• Must be able to thrive in a fast-paced, high-energy environment
• Work with the customer and team to prioritize tickets and manage the overall capacity of the team
• Manged Services experience handling multiple projects in shared resource model
• Assist in log monitoring, alert and dashboard maintenance, and training of support staff
• Preferably ITIL Certified with experience in transitioning the project delivery and taking over postproduction support
• Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities
• Setup project governance with experience in preparing and presenting Daily, weekly, and monthly status reports to stakeholders
• Prior experience in IAM solution design, development, and implementation experience preferably Sail Point Identity product
• Effort estimation experience for Identity and Access management support engagements
• Act as a trusted advisor to the team, creating a positive and supportive work environment
• Review of security internal control procedures.
• Experience managing senior-level client relationships
• Experience presenting to clients or other decision makers to present and sell ideas to various audiences
• Pre-sales, proposal and RFP experience is added advantage
• Well-grounded technical know-how in IT Security (network, OS, databases, web technologies, application development)
• Coordination, review, and implementation of other requests such as:
  • Demonstrable experience of strategic and tactical thinking and working in information sensitive business(es)
  • High degree of empathy, assertiveness, and persuasiveness and potential to lead small teams
  • Manage all team HR functions including hiring, training, planning and assigning work, coaching and development, talent and performance management and conducting annual reviews

Qualifications

• Bachelor's Degree required
• Understanding Data integration, Data Quality, data architecture and Master Data Management, project life cycle Phases, best practices, and processes
• Good understanding of Access Governance, Data Quality, and its various aspects
• Excellent communication skills, analytical ability, strong judgment, management skills
• Requirements definition, system design, and software development