Cloud Support Associate (German & English speaking)

Amazon Web Services, Inc; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading cloud service provider in Berlin is seeking a Cloud Support Associate fluent in German and English. In this role, you will assist customers with cloud products, applying troubleshooting techniques while mentoring new hires. Candidates should have a relevant degree or equivalent experience. This position also requires on-call availability.

Qualifikationen

• Excellent oral and written communication skills in English and German.
• Bachelor’s degree in relevant field or equivalent experience.
• Experience with OS troubleshooting and networking concepts.

Aufgaben

• Provide customer support for cloud products.
• Apply troubleshooting techniques and investigate root causes.
• Coach new hires and collaborate with teams on complex issues.

Kenntnisse

Fluency in German

Fluency in English

Customer support experience

Troubleshooting skills

Ausbildung

Bachelor’s degree in relevant field or equivalent experience

Tools

Linux

Windows

Python

Jobbeschreibung

Overview

Cloud Support Associate (German & English speaking) – AWS ESC (European Sovereign Cloud) team. As a Cloud Support Engineer, you will act as the Cloud Ambassador across all cloud products, assisting a global list of customers deploying mission-critical applications in ESC. Proficiency in German and English, both written and spoken, is required. This role involves helping customers understand architectures, integration approaches, and best practices for applications, servers, and networks.

For more information on ESC please check out the AWS blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Key responsibilities

• Provide customer support across cloud products via telephone, email, and web/live chat.
• Apply advanced troubleshooting techniques, drive customer interactions, and investigate root causes of issues.
• Coach/mentor new hires, develop & present training, and collaborate with development teams on complex issues.
• Participate in hiring, write tools/scripts to aid the team, and contribute to process improvements and strategic initiatives to enhance customer experience and compliance with AWS standards.
• Maintain on-call responsibilities and support on a rotational basis (5 days a week, occasionally weekends).

Eligibility requirements

• Fluency in written and spoken German and English is required.
• Legal right to work in Germany (and relocation support within the EU may be provided).
• On-call availability as part of the role.

Basic Qualifications

• National of an EU member state.
• Excellent oral/written communication skills in English and German; bachelor’s degree in Information Science/Information Technology/Data Science/Computer Science/Engineering/Mathematics/Physics or a related field OR equivalent 6+ months experience in a technical position.
• Knowledge or experience with troubleshooting OS issues and understanding the OSI networking model; ability to analyze, troubleshoot, and provide solutions for technical issues.

Preferred Qualifications

• Experience in monitoring and/or troubleshooting OS administration (Linux/Windows) and networking (DNS, TCP/IP).
• Experience in one or more areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, Java, JavaScript, .NET), Storage/Content Delivery, DevOps, Windows, Linux, or Networking.

Amazon is an equal opportunities employer. We value diverse experiences and encourage applicants who may not meet every preferred qualification to apply. We provide privacy protections consistent with our Privacy Notice. m/w/d. If you need a workplace accommodation during the hiring process, please visit our accommodations page for more information.

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