Clinical Support Specialist, Vascular Division, PVI - NRW

Cook Medical; Mönchengladbach; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading medical device company is seeking a Clinical Support Specialist to sell and provide hands-on support for its Vascular portfolio in Mönchengladbach, Germany. Responsibilities include training clinicians, managing product roll-outs, and collaborating closely with the sales team. The candidate should have relevant clinical support experience, excellent communication skills, and be willing to travel extensively. This role offers opportunities to engage with medical professionals and contribute to patient outcomes.

Qualifikationen

• Relevant experience in clinical support desirable.
• Knowledge of relevant clinical procedures desirable.
• Ability to interpret clinical data.
• Good working knowledge of Microsoft Office.

Aufgaben

• Develop knowledge of product portfolio.
• Provide service to clinical and non-clinical customers.
• Daily contact with customers for product roll-outs.
• Present new technologies to uncover opportunities.
• Asset management and maximize contract revenues.
• Provide technical training for medical devices.
• Maintain relationships with key accounts and physicians.

Kenntnisse

Clinical support experience

Communication skills

Self-motivation

Organisational skills

Problem-solving skills

Networking skills

Numeric skills

Tools

Microsoft Office

Jobbeschreibung

Overview

The primary purpose of this position is to sell the Vascular portfolio by providing hands on clinical support and education to Doctors. In addition the Clinical Support Specialist will be the clinical expert within the Vascular team

Responsibilities

• Develop an excellent knowledge of the product portfolio and other possible devices related to them.
• Provide service to clinical customers and non-clinical customers. Be present in the Cath Lab / Radiology department and help staff achieve successful outcomes using vascular devices.
• Daily contact with customers and execution of product roll-outs.
• Present new technologies and uncover opportunities within the account.
• Asset management and maximize the revenues of contracts.
• Provide technical product training to both clinical customers and team on the use of Cook’s medical devices as required.
• Provide Regional Business Manager, Commercial Business Manager and the Account Specialists with information on developments and trends within the product portfolio.
• Provide market intelligence and other appropriate feedback to division personnel in a timely manner.
• Seek and evaluate new product ideas, providing adequate information to the Sales Manager, account manager and facilitating ongoing communication.
• Assure that all new or updated product information is distributed to and understood by the customers and team.
• Participation at relevant local and international exhibitions, meetings and lectures forwarding relevant information to divisional team.
• Provide written reports to the Sales Manager as appropriate.

Securing Employee Development and Organisational Culture

• Maintain our culture, values and commitment to Ethics and Compliance by recognizing, demonstrating, and enforcing appropriate and compliant behavior.
• Within scope of responsibility, ensure all quality, regulatory, and product-specific requirements are met.
• Understand and be accountable for conducting Cook business with integrity and in compliance with applicable standards including Cook policies. Secure the Cook culture and comply with company guidelines & policies.

Collaboration

• Develop and maintain active relationships with key accounts and key regional physicians.
• Work closely and effectively with the other members of the sales team and with Cook support functions in order to provide the best possible service to the customer and the patient.
• In close collaboration with the Account Specialist meet or exceed account or area objectives and targets set by management.

Qualifications

• Relevant experience in clinical support desirable.
• Knowledge of relevant clinical procedures desirable.
• Ability to interpret clinical data.
• Very good communication and inter-personal skills.
• High level of self-motivation.
• Good working knowledge of Microsoft Office.
• Language Skills – good written and verbal command of English and other relevant languages.
• Proven problem-solving skills.
• Excellent organisational skills.
• Excellent Networking skills.
• Excellent numeric skills.
• Current driving licence.
• Availability and willingness to travel extensively on Company business. Average weekly travel is 3 to 4 overnights per week.