Client Tax Service Associate (all genders)

Testing Site - JPMC; Frankfurt; On-site; EUR 60,000 - 90,000; Full time

Job summary

Testing Site - JPMC in Frankfurt seeks a Tax Operations Associate to support German and Swiss clients with timely, accurate tax service. You will own client requests from first contact through resolution and ensure tax information and documentation is managed with precision.

You will execute core tax operations processes, support relief at source and retrospective reclaim activities, and collaborate with the global tax team to identify risks, improve processes, and deliver best-in-class service.

Qualifications

• Initial experience in a tax environment.
• Knowledge of depot bank tax duties in Germany.
• Familiarity with German Investment Tax Act and international source tax.
• Proficiency with Microsoft Office and mainframe systems.
• Fluency in English and German (spoken and written).
• Strong communication and problem-solving skills.
• Strong organizational, time-management, and multi-tasking abilities.
• Motivated, proactive, and a team player.

Responsibilities

• Act as the first point of contact for client tax requests.
• Manage inquiries and distribute tax information to clients.
• Execute daily tax operations processes and controls.
• Support clients with outstanding and expiring tax documentation.
• Support relief at source and retrospective reclaim processes.
• Collaborate with stakeholders across departments and the global tax team.
• Identify tax risks and participate in resolution.
• Assist in client tax account reviews and ad-hoc projects.
• Continually review and enhance operational tax processes.

Skills

Tax environment experience

German depot bank tax duties

German Investment Tax Act & intl. tax

Microsoft Office

Mainframe systems

Fluency in English & German

Communication skills

Organization & time management

Teamwork & proactivity

Education

Degree in Finance/Economics or related

Tools

Mainframe systems

Job description

Join our Tax Operations team in Frankfurt and take on a role where your work directly strengthens the client experience and the firm’s regulatory excellence. As a Tax Operations Associate, you’ll support German and Swiss clients with timely, accurate tax service—owning client requests from first contact through resolution and ensuring critical tax information and documentation is managed with precision.

You’ll execute core tax operations processes and controls, support relief at source and retrospective reclaim activities, and help clients stay ahead of outstanding or expiring documentation. Working closely with cross-functional partners and our global tax team, you’ll apply your knowledge of German depot bank tax duties, the German Investment Tax Act, and international source tax to identify risks early, solve issues efficiently, and continuously improve operational processes. As a Tax Operations Associate in Frankfurt, you will play a pivotal role in delivering best-in‑class tax services to our German and Swiss clients. You will be the first point of contact for client requests, managing inquiries and distributing tax information with professionalism and accuracy. Your daily responsibilities will include executing tax operations processes and controls, ensuring regulatory tax obligations are met within expected timeframes, and supporting clients with outstanding or expiring tax documentation.

Collaboration is at the heart of this role. You will work closely with stakeholders across departments and the global tax team, leveraging your expertise in international source tax to provide seamless service. Your proactive approach will help identify and resolve tax risks, and you will contribute to client tax account reviews and ad‑hoc projects, continually seeking opportunities to enhance operational processes.

Job Responsibilities:

• Act as the first point of contact for client tax requests
• Manage inquiries and distribute tax information to clients
• Execute daily tax operations processes and controls
• Support clients with outstanding and expiring tax documentation
• Support relief at source and retrospective reclaim processes
• Collaborate with stakeholders across departments and the global tax team
• Identify and escalation tax risks, participating in resolution
• Assist in client tax account reviews and ad-hoc projects
• Continually review and enhance operational tax processes

Required Qualifications, Capabilities, and Skills:

• Initial experience in a tax environment
• Working knowledge of tax duties of a depot bank in Germany
• Familiarity with German Investment Tax Act, and international source tax
• Proficiency in Microsoft Office and mainframe systems
• Fluency in English and German (spoken and written)
• Excellent communication and problem-solving skills
• Strong organizational, time-management, and multi-tasking abilities
• Motivated, proactive, and able to work effectively as part of a team

Preferred Qualifications:

• Degree in Finance, Economics, or related discipline
• Experience in operational tax within financial services, especially global custody or investment banking
• Demonstrated risk awareness and operational control
• Process improvement experience
• Proven track record in accuracy and meeting strict deadlines
• Strong client focus