Client Support Coordinator German / English speaking

Go Ahead HiRe; München; Hybrid; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A dynamic international company is seeking a Client Support Coordinator in Munich. This role involves managing client inquiries, upselling, and handling cash collection. The ideal candidate has strong communication skills and is proficient in German and English. The position offers hybrid working arrangements, a competitive salary, and 28 vacation days. Part-time hours are also negotiable.

Leistungen

Good salary

28 vacation days

Passionate and dedicated team

Flexible part-time hours

Qualifikationen

• Strong verbal and written communication skills are essential.
• Dedicated to providing exceptional customer service.
• Ability to manage multiple tasks and keep detailed records.

Aufgaben

• Handle cash collection and follow up with clients on pending invoices.
• Respond to client inquiries regarding rights, pricing, and content.
• Process cancellation requests and maintain client relationships.
• Analyze customer base and explore upselling opportunities.
• Log client communications in the CRM system.
• Meet and exceed performance targets.

Kenntnisse

Excellent Communicator

Customer-Focused

Organised

Tech-Savvy

Persistent

Resilient

Native or full professional proficiency in German

Fluent in English

Tools

CRM systems

Sales-related software

Jobbeschreibung

Job Title : Client Support Coordinator

Location : Unterföhring (Munich) Office + Working from home (Hybrid)

Reports To : Vice President, International

Introduction

Are you a dynamic and driven individual with a passion for delivering quality service to a variety of clients? Would you like to join a growing international company that fosters a warm and welcoming environment throughout their organization.

Currently, our client is looking for a Client Support Coordinator to join their Munich team in Germany. If you enjoy being at the forefront of customer inquiries, excel at staying organized, are analytical and thrive in a fast-paced environment, then this role is the perfect fit for you!

Our client offers the legal way to show movies and TV in public or commercial spaces across the globe. Their goal is to be the global number one trusted partner to studios and producers for public performance licensing. They are on a mission to enable companies to use great content while championing content creators and their intellectual property. They work hard to educate organisations about the importance of respecting copyright, and are a key player in the entertainment and intellectual property ecosystem.

Our client is on a truly exciting journey across the globe. Headquartered in the UK with multiple offices worldwide, including Germany, they are investing in their teams, growing fast, making better use of technology and have bold plans for the future. As part of their growth in Germany, they are hiring for a Client Support Coordinator.

Key Responsibilities

• Cash Collection : Calling clients that have pending invoices and have not yet completed payment.
• Client Queries : Handle inquiries regarding rights, pricing, content availability, and more.
• Cancellation Requests : Handling cancellation requests, trying to understand the nature of the request and ensuring everything possible is done to maintain a relationship with the client.
• Upsells : Analyse our client's customer base and where possible try to upsell to current customers.
• CRM Management : Log and document relevant information and client communication in their CRM system.
• Meet KPIs : Meet and exceed the targets set.

Who You Are

• Excellent Communicator : You have strong verbal and written communication skills.
• Customer-Focused : You are dedicated to providing exceptional service and building solid relationships.
• Organised : You can manage multiple tasks efficiently and keep detailed records.
• Tech-Savvy : You are comfortable using CRM systems and other sales-related software.
• Persistent : You follow up regularly with clients to ensure that sales go through.
• Resilient : You aren’t phased by a ‘no’ or a negative interaction, you bounce back straight away.
• Language : Native or full professional proficiency in German, with the ability to speak English fluently.

What They Offer

• Good salary
• Hybrid working, 3 days per week in their Munich office, 2 days from home
• 28 vacation days
• The chance to work with a passionate, dedicated, and growing team
• Part time hours are possible to discuss (min 24 hours)