Client Success Manager (Fully Remote)

Maven Clinic; Deutschland; Hybrid; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Parental leave

Career development stipend

Personal career coach

Hybrid work model

In-office meals

Wellness partnerships

Zusammenfassung

Maven Clinic is a leading digital health company delivering women and family health programs through partnerships with employers and health plans. The role focuses on managing employer accounts, driving retention and expansion, and aligning Sales, Renewals, Product, and Analytics to deliver measurable outcomes.

We value deep analytical capability, experience with Salesforce, Gainsight, and Looker, and a track record of collaborating across teams in a fast-paced, hybrid work environment.

Qualifikationen

• 5+ years of experience in account management or customer success in digital health or SaaS.
• Proven ability to support marketing and engagement strategies that drive measurable outcomes.
• Strong analytical skills and experience with Salesforce, Gainsight, and Looker.

Aufgaben

• Manage a portfolio of employer accounts, focusing on net revenue retention and expansion readiness.
• Orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics.

Kenntnisse

Account management

Customer success

Cross-functional collaboration

Analytical thinking

Tools

Salesforce

Gainsight

Looker

Jobbeschreibung

• Manage a portfolio of employer accounts, focusing on net revenue retention and expansion readiness.
• Orchestrate cross-functional motions with Sales, Renewals, Product, and Analytics.

What We're Looking For:

• 5+ years of experience in account management or customer success in digital health or SaaS.
• Proven ability to support marketing and engagement strategies that drive measurable outcomes.
• Strong analytical skills and experience with Salesforce, Gainsight, and Looker.

Benefits That Work For You:

• 16 weeks 100% paid parental leave and new parent stipend.
• Annual professional development stipend and personal career coach.
• Hybrid work model, in-office meals, and wellness partnerships.

Maven Clinic

Maven Clinic is the world's largest virtual clinic for women and families, partnering with employers and health plans to provide end-to-end women's and family health programs. Founded in 2014, the company has raised over $425 million and has been recognized on the TIME100 Most Influential Companies and CNBC Disruptor 50 lists, with a culture that has won over 30 workplace awards.