International Care Advocate (UK)

Embedded Shishya; Deutschland; Remote; EUR 39.000 - 45.000; Vollzeit

Benefits dieser Stelle

Hybrid work potential

Zusammenfassung

Maven Clinic is seeking an internationally-based Care Advocate to support members with navigation of digital care and access to resources. This role operates remotely, serving Maven members 24/7/365, with a 9am–5pm local UK time schedule.

You will guide members through our care network, provide education, and collaborate with cross-functional teams to ensure a seamless patient experience. Requirements include 1–2+ years of direct patient care or digital health, strong communication skills, and a

Qualifikationen

• Fluency in English and other languages both verbal and written.
• 1–2+ years of direct patient care experience or digital health.
• Problem-solving skills to help find creative solutions in a remote/startup environment.
• Growth mindset with flexibility to adapt to change.
• Empathetic written and verbal communication for a positive member experience.

Aufgaben

• Prioritizing tasks and managing a schedule to meet a high volume of member video appointments.
• Answering questions about the product and providing personalized recommendations.
• Walk through walls to deliver exceptional customer service and escalate concerns when needed.
• Navigate members’ networks to ensure access to care and investigate available support.
• Coordinate with team members to provide immediate access to care and follow up with members.

Kenntnisse

English fluency

Patient care experience

Problem solving

Growth mindset

Empathetic communication

Ausbildung

Allied health background

Tools

Google Suite

CRM platforms

EHRs

Zendesk

Jobbeschreibung

Maven Clinic is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Through Maven Enterprise, the company partners with more than 2,300 employers and health plans to provide end-to-end women's and family health programs spanning fertility and family building, maternity and newborn care, parenting and pediatrics, and menopause and midlife — improving clinical outcomes, reducing healthcare costs, and expanding equitable access to high-quality care at scale. Through its consumer platform, Maven provides direct access to virtual care across 30+ specialties, as well as dedicated hormone and GLP-1 care programs purpose-built for women. Founded in 2014 by CEO Kate Ryder, Maven Clinic has raised more than $425 million from leading healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. Recognized for innovation and industry leadership, Maven has been named to the TIME100 Most Influential Companies, CNBC Disruptor 50, Fast Company's Most Innovative Companies, and FORTUNE Best Places to Work. Learn more at mavenclinic.com

An award-winning culture working towards an important mission – Maven Clinic is a recipient of over 30 workplace and innovation awards, including:

• TIME 100 Most Influential Companies (2023, 2026)
• Fortune Change the World (2024)
• CNBC Disruptor 50 List (2022, 2023, 2024)
• Fortune Best Workplaces for Millennials (2024)
• Fortune Best Workplaces in Health Care (2024)
• Fast Company Most Innovative Companies (2020, 2023)
• Fortune Best Workplaces NY (2020, 2021, 2022, 2023, 2024)

About the Role:

We are looking for a mission-driven internationally-based Care Advocate to join our team to provide world-class care to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their optimal experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to assist our members with navigation of our network and product. As an internationally-based Care Advocate, you’ll be the Maven resource for our members, providing resources and education on how to access care and walk through walls to engage members with our platform.

Our Care Delivery team works remotely and supports Maven members 24/7/365.

We are currently hiring for 9am-5pm local time (UK region).

What You’ll Do:

• Prioritizing tasks and managing a schedule of meeting a high volume of members to conduct introductory video appointments
• Upholding our value of moving fast by answering and assisting with questions about our product and providing personalized recommendations for supporting member needs
• Demonstrating our value of "walking through walls" to deliver an exceptional customer service experience to our members and escalating concerns or questions appropriately
• Navigating members’ networks to ensure access to care, and investigating available support
• Coordinating with other team members when needed to provide immediate access to care and provide follow up, closing the loop with the member
• Providing education and resources related to program needs
• Collaborating with cross-functional partners and team members of our Care Delivery, Customer Support, Provider group and Product teams
• Executing on tasks to ensure optimal member experience and taking responsibility for closing the loop on outstanding items
• Participating in cross functional projects and collaborating with other departments where needed
• Identifying referral needs and collaborating with Maven providers
• Providing education on local healthcare systems and create in-person resource lists to help members navigate in-person care
• Acts as a resource for our members and team on local APAC region and healthcare system
• Anticipating and addressing member’s social determinants of health needs
• Any other duties as assigned

What You’ll Bring:

• Fluency in English and other languages both verbal and written
• A background in allied health, human services, or healthcare
• 1-2+ years of direct patient care experience or digital health
• Problem-solving skills to help find creative solutions to customer needs, including working in a remote/startup environment
• Ability to remain flexible with changes and have a growth mindset
• Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes
• Experience achieving KPIs relevant to engagement, satisfaction and productivity
• Proficiency in navigating new technologies and systems as part of working on a remote team
• Fluent in healthcare terminology, both in English and other languages preferred
• Experience in family planning and maternal-child health areas/others such as pregnancy, postpartum, options counseling, menopause, adoption, surrogacy preferred
• Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk preferred
• Certification or licensure in a healthcare related field preferred

The base salary range for this role is £33,000.00 - £38,478.00 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset.

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits That Work For You

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.

For general and additional inquiries, please contact us at [e-mail].