Client Service Manager (m/f/x)

Scalable Capital; Berlin; Vor Ort; EUR 42.000 - 54.000; Vollzeit

Benefits dieser Stelle

Jobticket subsidy

PRIME+ Broker subscription

Urban Sports Club

Education Budget

Zusammenfassung

Scalable Capital is seeking a customer-focused associate to act as the primary contact for customers via email and phone. You will collaborate with other departments to deliver swift, comprehensive answers to questions and continuously grow your financial knowledge through training.

You will engage with clients in German and English, supporting banking and FinTech services. This fixed-term role is based in Berlin, offering opportunities for professional growth and participation in a dynamic

Qualifikationen

• Degree in Business Administration, Economics or related field, or banking apprenticeship.
• At least 1 year of practical experience in banking/FinTech/financial services.
• Fluent in German and English; strong customer service orientation.

Aufgaben

• Serve as primary contact for customers via email and phone.
• Collaborate with other departments to resolve complex queries.
• Continuously expand financial knowledge through training and self-learning.
• Use customer feedback to improve products and processes.

Kenntnisse

Customer support

Phone support

Email support

German language

English language

Financial services knowledge

Ausbildung

BA/BS in Business Administration or Economics

Banking-related apprenticeship

Jobbeschreibung

Scalable Capital is a leading digital investment and banking platform with a full banking licence, empowering people across Europe to shape their own finances. Scalable Broker makes it easy and affordable for clients to invest professionally in stocks, ETFs, cryptocurrencies, and derivatives, as well as set up savings plans. Scalable Wealth, the digital wealth management service, offers clients professional investment in ETF portfolios, and is also adopted as a white‑label solution by banks and other B2B partners. The company’s offerings are rounded off by attractive interest rates, loans, and private equity. With the European Investor Exchange, Scalable Capital offers an exchange specifically for retail investors. Over one million clients have already entrusted more than €30 billion to the platform.

Founded in 2014, Scalable Capital now employs over 700 people across Munich, Berlin, Vienna, Milan, and London. Together with the founding and management team, including Erik Podzuweit and Florian Prucker, they are working on a new generation of financial services.

Visit our finance blog or check out our Social Media channels to find out what our Expert Teams have to say.

Our Company Values guide us every day in how we work and collaborate. To learn more about them, you can find our values here (English).

Job Description

• You act as the primary and reliable point of contact for our customers and prospects, handling inquiries via email and phone.
• You work closely with other departments to find quick, comprehensive solutions for more complex customer questions.
• You continuously expand your financial knowledge through internal training and self‑motivated learning.
• You leverage customer feedback to identify areas for improvement in both our product and internal processes.

This position is initially fixed‑term for two years.

Qualifications

• Educational Background: You hold a degree in Business Administration, Economics, or a related field, or you have completed a relevant commercial apprenticeship (ideally in banking).
• Professional Experience: You bring at least one year of relevant practical experience specifically within the banking, FinTech, or broader financial services sector.
• You are highly experienced in supporting customers via phone, email, and/or in person.
• You have an affinity for capital market products and digital solutions.
• You have a genuine passion for customer service, take ownership of the customer experience, and possess a strong affinity for capital market products and digital solutions.
• You are a reliable team player who can work independently and thrives in a dynamic, fast‑paced environment.
• You are fluent in German and English.

Additional Information

• Be part of one of the fastest-growing and most visible Fintech startups in Europe, creating innovative services that have a substantial impact on the lives of our customers
• Work with an international, diverse, inclusive, and ever‑growing team that loves creating the best products for our clients
• Be productive with the latest hardware and tools
• Learn and grow by joining our in‑house knowledge sharing or career development sessions and spending your individual Education Budget
• Opportunity to work from abroad
• Benefit from an attractive compensation package and from the company pension scheme
• Monthly contribution of 50% for the ‘Deutschland Jobticket’
• Say goodbye to order commissions and say hello to your complimentary subscription of Scalable Capital's PRIME+ Broker
• Enjoy flexible and discounted sports activities with Urban Sports Club