Client Service Account Manager - Payments - Associate (all genders)

JPMorgan Chase & Co.; Frankfurt; Vor Ort; EUR 65.000 - 90.000; Vollzeit

Zusammenfassung

JPMorgan Chase & Co. in Frankfurt is seeking a Client Service Account Manager to be the window into JPMorgan Payments and the primary contact for clients.

The role focuses on delivering first-class service and building deep, lasting relationships with client contacts across their organization. You will champion the client, identify improvement opportunities, and conduct regular Service Reviews in person or remotely, with German interview rounds.

Qualifikationen

• Fluent English and German abilities are required.
• Strong customer-facing / relationship management experience in a similar area.
• Ability to develop and mobilize an internal network, key stakeholders and resources.
• Keen interest in the banking digital technology transformation agenda.
• In-depth understanding of our Diversity, Opportunity and Inclusion philosophy.
• Strong organizational skills; ability to manage multiple priorities while meeting deadlines and working under pressure.

Aufgaben

• Be responsible for the Client experience across all aspects of their day-to-day relationship with JPMorgan Payments and understand the Client’s business to anticipate servicing needs.
• Maintain an active service temperature check for all Clients within the CSAM’s portfolio and remediate issues.
• Assist in developing and executing jointly agreed service plans focusing on process improvements and promoting electronic service tools.
• Analyze the end-to-end payment process to identify efficiencies.
• Participate in and support Payments business initiatives to positively impact client experience.
• Identify and communicate opportunities for Payments product development internally.
• Develop strong partnerships (Sales, Operations, Product, other lines of business) and elevate potential risk.

Kenntnisse

Fluent English

German language

Customer-facing experience

Relationship management

Internal networking

Organizational skills

Jobbeschreibung

A Client Service Account Manager (CSAM) is the ‘window’ into J.P MorganPayments and is the primary point of contact for our clients. A CSAM is responsible for delivering best in class service and strives to achieve 100% client satisfaction by building deep and meaningful relationships with key contacts within a client’s organization.

As a Client Service Account Manager in our Payments team, you will be the client’s champion, empowered to identify process improvements, opportunities for growth and will have full responsibility for delivering regular “Service Reviews” with clients either in person or remotely. You will develop an excellent understanding of the client’s primary business, the products and services they receive from J.P. Morgan and collaborate with other J.P Morgan key stakeholders to ensure we provide a seamless client experience. Please note, first round interview will be conducted in German.

Job responsibilities

• Be responsible for the Client experience across all aspects of their day to day relationship with JPMorgan Payments and understand the Client’s business to anticipate their servicing needs and provide appropriate support and solutions
• Maintain an accurate and active service temperature check for all Clients within the CSAM’s portfolio. Identify and remediate service issues that impact the Client
• Assist in developing and executing jointly agreed service plans that focus on process improvements for Clients. Promote use of our electronic service tools to allow Clients to easily find the payment related information they require
• Analyze the end to end payment process and associated activities in order to identify related efficiencies
• Participate in and support Payments business initiatives that will positively impact the Client experience
• Identify and effectively communicate internally all opportunities for Payments product development
• Develop strong and trusted internal partnerships (e.g. Sales, Operations, Product, other lines of business). Identify and elevate potential risk associated with Client activities

Required qualifications, capabilities, and skills

• Fluent English and German.
• Strong Customer-facing / relationship management experience in similar area
• Ability to develop and mobilize internal network, key stakeholders and associated resources
• Keen interest in the Banking digital technology transformation agenda
• In depth understanding of the importance of our Diversity, Opportunity and Inclusion philosophy
• Strong organizational skills; ability to manage multiple priorities whilst meeting deadlines and effectively work under pressure

Preferred qualifications, capabilities, and skills

• French or Italian language - nice to have.