Client Relationship Manager - Germany (Retail/Consumer Goods)

Cognizant; Düsseldorf; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

Cognizant is seeking a Client Relationship Manager for the P&R sector in Germany (Düsseldorf/Stuttgart/Munich). You will lead account strategy, cultivate long-term client relationships, and drive business development across Manufacturing, Automotive, Retail/Consumer Goods, and Energy & Utilities industries.

Strong communication and cross-functional collaboration are essential. You will work within a dynamic, growth-oriented environment, engaging with business, IT and procurement leaders to

Qualifikationen

• Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods and/or Energy & Utilities.
• Solid Business development experience – hunting and farming, with emphasis on hunting new business within existing customers.
• Excellent communication skills, clear spoken and written communication, and ability to work in a global team.
• Results driven, ambitious, self-starter who can work independently or in a team.
• Ability to build customer rapport and create client advocates for Cognizant.

Aufgaben

• Execute account strategy for long-term profitable growth and position Cognizant as a thought partner and business leader within the client.
• Cultivate long-term client relationships and broaden Cognizant’s relationship footprint within the account.
• Create opportunities and involve the right teams to position Cognizant’s assets and drive wins.
• Lead account operations to meet revenue and margin targets and improve portfolio profitability.

Kenntnisse

Communication skills

Relationship building

Business development

Account management

Strategic thinking

Jobbeschreibung

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU - people with an ambitious spirit who want to make a difference in this world.

Cognizant's delivery model is infused with a distinct culture of high customer happiness. We consistently deliver positive relationships, cost reductions, and business results.

Be one of our change-makers and join the success story: we are looking for a

Job Title: Client Relationship Manager – P&R sector (d/f/m)

Location: Germany (Düsseldorf/Stuttgart/Munich)

Key Responsibilities:

• Market Leadership – Executes account’s strategy for long-term profitable growth and positions Cognizant as a thought partner and business leader within the client
  • Developed experience working in one or more of the following industries: Manufacturing, Automotive, Retail/Consumer Goods, Transportation/Logistics and/or Energy & Utilities industry.
  • Deeply understands the client’s Business and Digital strategies especially where applicable to their portfolio
  • Builds an Account Plan to be reviewed and incorporated into the broader market plan for above industry
  • Executes and manages the account plan through establishing key relationships with business, IT and procurement leads within their portfolio
  • Identifies new clients, also qualifies add-on opportunities to existing engagements
• Relationship Management - Cultivates long-term client relationships and aims to broaden Cognizant’s relationship footprint with key clients within the account.
  • Invests time in creating client advocates for Cognizant by going above and beyond in relationship development
  • Participates in reviews and provides educated and relevant perspectives on key client relationships
• Business Development - Creates opportunities and involves the right teams to position Cognizant credentials, assets and value to the client and qualifies, prioritises and assigns opportunities to deliver the highest percentage of wins.
  • Responds to and delivers on client requests in an effective and timely manner
  • Identifies opportunities, makes proactive proposals to the client in line with the account strategy
  • Drives responses to RFPs, taking end to end ownership ensuring the response is compliant with the client and Cognizant’s processes
  • Engages the relevant teams for solutions and works collaboratively with all of account’s internal and external partners to deliver success
• Account Operations - Delivers against the account strategy and goals at the account level; leads and manages the portfolio to ensure attainment of Client’s and Cognizant’s objectives.
  • Forecasts and meets or exceeds quarterly and annual revenue & margin targets
  • Enhances profitability and actively drives portfolio’s overall financial performance

Required Experience:

• Client and industry knowledge:
  • Proficiency in one of the following industries: Manufacturing, Automotive, Retail/Consumer Goods and/or Energy & Utilities industry.
  • Solid Business development experience – both hunting and farming, however the requirement is mainly for hunting new business with existing customers
• Excellent communication skills
  • Reliable and dependable with clear, concise spoken and written communication skills
  • Ability to work in a global team
• Results driven
  • Ambitious and hungry to demonstrate and prove leadership credentials
  • Self-starter and adaptable- can work independently or within a team structure
• Building relationships and strengthening partnerships by focusing on exceptional client experience
  • Natural ability to build customer rapport and create client advocates for Cognizant
  • Customer orientated with ability to keep on top of all progress and potential risks across the portfolio and client landscape
  • Ability to balance risk and growth to deliver innovative engagements for clients

1. Preferred Experience

• Concepts of financial, marketing and business strategy
  • Good understanding of P&L Management including revenue and margin forecasting and deal commercials
• Business acumen
  • Working knowledge across AI, Business Consulting, Application, Infrastructure and BPO services, and the opportunity for Digital Business
  • Deep knowledge in at least one Products and Resources domain area
  • Excellent bid management skills
  • Exposure to and understanding of multiple delivery and commercial constructs