Client Advisor - Munich

Loro Piana; München; In loco; EUR 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Loro Piana is seeking a full-time Client Advisor for our Munich boutique starting January 2027. You will report to the Store Manager and contribute to growing sales while upholding Loro Piana standards of excellence.

Engaging clients, driving brand loyalty and providing exceptional customer service are core to this role. The ideal candidate is fluent in German and English, with luxury retail experience and a collaborative, multi-tasking mindset.

Competenze

• At least 3 years of relevant experience in luxury fashion or related field.
• Proven clienteling experience in a luxury retail environment.
• Motivated, proactive, and a strong team player.
• Thrives in a fast-paced, multi-tasking environment.
• Fluent in German and English; additional languages are a plus.

Mansioni

• Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, whilst preserving the highest standards of customer satisfaction.
• Provide excellent customer service and establish long-term client relationships.
• Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service.
• Responsible for the daily store operations in order to ensure the stock and the back-of-house are well managed.

Conoscenze

Fluent German

Fluent English

Clienteling

Sales

Team player

Descrizione del lavoro

At Loro Piana, our culture is defined by our people, fostering togetherness, trust and an unwavering ambition for quality and innovation. For over a century, we have quietly set benchmark, valuing heritage while evolving our unique savoir-faire.

We empower entrepreneurial spirit, encourage agile leadership, and collectively strive for exceptional results, recognizing and celebrating every individual’s talent.

We are looking for a full-time Client Advisor to join our Munich boutique from January 2027. Reporting to the Store Manager, the Client Advisor contributes to the growth of sales in the store.

The Client Advisor is responsible for engaging clients and nurturing their brand loyalty by conveying Loro Piana values and providing customer service in line with Loro Piana standards

Job responsibilities

• Achieve sales targets through effective use of selling techniques, clienteling and product knowledge, whilst preserving the highest standards of customer satisfaction.
• Provide excellent customer service and establish long-term client relationships.
• Proactively reach out and recruit new clients, also retaining and upgrading existing clients through effective clienteling and customer service.
• Responsible for the daily store operations in order to ensure the stock and the back-of-house are well managed.

Profile

• At least 3 years of relevant experience in luxury fashion, luxury industry or in similar capacity.
• Proven experience in clienteling within a luxury retail environment is essential.
• Motivated and a good team player attitude.
• Able to thrive within a high-paced environment and being multi-tasking.
• Fluent in both German and English, additional languages are considered a plus.
• Flexible to work on weekdays, weekends and public holidays following a rotating roster.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.