Client Advisor Part-Time (m/f/d) - Hamburg

RIMOWA GmbH; Hamburg; Híbrido; EUR 17.000 - 22.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

30 vacation days per year

Staff discount on RIMOWA products

Lunch Tickets

Urban Sports membership

Corporate benefits

Company pension plan with employer's +

LVMH Heart Fund

Career development opportunities

Voiio family services

Descripción de la vacante

RIMOWA Hamburg boutique is looking for a part-time Client Advisor (m/f/d) for 24 hours per week, starting as soon as possible. You will join a dynamic team dedicated to delivering exceptional luxury service in a vibrant store environment.

Fluency in German and English is essential; additional languages are a plus. You will engage with international clients through consultations, sales, and on-site repairs, while ensuring high-quality after-sales care.

Formación

• Experience in the luxury sector preferred, but new starters are welcome.
• Fluent German and English; additional languages are a plus.
• Customer experience is important; passion for selling luxury products.

Responsabilidades

• Strengthen customer relationships through first-class consultations.
• Sales, consultations, and on-site repairs; after-sales support.
• Act as point of contact for all after-sales topics.
• Process repairs from acceptance to communication with the technical team and return to customers.

Conocimientos

Luxury sector experience

German language

English language

Customer service

CRM systems

Herramientas

CRM systems

Descripción del empleo

One crew, one DNA, one purpose - welcome to RIMOWA, the first German Maison of the LVMH. For more than 120 years, the German Maison has been creating thoughtful mobility tools for discerning travellers around the globe. As the first German Maison in the LVMH Group, RIMOWA is dedicated to developing unique products that perfectly balance luxury and functionality whilst highlighting the brand’s century-old heritage, craftsmanship and its commitment to innovation.

At RIMOWA, we believe that great ambitions demand resilient companions. Our tools are created with longevity in mind, because the most meaningful journeys last a lifetime. Join us to begin yours.

For our boutique in Hamburg, we are looking for a part-time Client Advisor (m/f/d) for 24 hours per week, starting as soon as possible.

Job responsibilities

Your mission

• Outgoing, customer-focused, and an intuitive sense for Luxury: as the newest RIMOWA member, you'll strengthen our customer relationships and continue to build them through first-class consultations.
• With individual CRM goals, extensive product and repair training, you shine in all customer interactions - from consultation to sales to small repairs on site.
• The connection to our customers doesn't end when they leave the store - as an after-sales professional, you'll continue to be a professional point of contact for all after sales topics.
• A travel companion for life - our iconic products are manufactured to the highest quality standards, a demand we also place on our repairs. You will be responsible for first-class processing, from acceptance through communication with the responsible technical team to return to our customers.

Profile

Your experience and skills

• We are looking forward to your experience in the luxury sector, but also welcome you as a new starter in our team.
• For advising our international customers, you speak fluent German and English, ideally you have additional language skills.
• the customer experience is important to you - you are passionate about selling luxury products.

Our offer

• Competitive and attractive compensation with additional profit-sharing system
• 30 paid vacation days per year
• Staff discount on our range of RIMOWA products as well as regular LVMH Family & Friend offers
• Lunch Tickets
• Free or subsidized Urban Sports membership
• Corporate benefits (e.g., for sports, lifestyle, fashion, etc.)
• Company pension plan with high employer contribution
• Employer-financed pension commitment in the event of death or disability
• An international and exciting environment within the LVHM Group
• Exciting projects and individual career development opportunities
• Personal support for your everyday family life via Voiio family services
• Financial and psychological support through the LVMH Heart Fund

At RIMOWA and the LVMH Group, we never stand still. The diverse positions that contribute to our joint success open up a wide range of development opportunities. Whether you want to develop yourself technically or creatively or use your leadership talent later as (Assistant) Store Manager (m/f/d) - RIMOWA is the home for all your ambitions and visions for the future.

Additional information

Celebrating our inclusive and diverse culture is core to RIMOWA’s DNA. We know that for our business to thrive, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow.