Client Account Manager

Jobtailor; Deutschland; Vor Ort; EUR 52.000 - 70.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks an experienced payroll professional to manage client payrolls on a weekly to monthly cadence, ensuring accuracy and timeliness.

You will coordinate benefits enrollment, handle client inquiries by phone and email, maintain client files, and support compliance with data privacy and employment laws while collaborating with the Client Services Team.

Qualifikationen

• Bachelor’s degree preferred, though experience can substitute for the degree
• Experience with ADP Workforce Now is highly preferred
• At least five (5) years’ experience in payroll processing
• Excellent organizational skills and attention to detail
• Reliable with high degree of confidentiality and integrity
• Strong analytical and problem-solving abilities
• Ability to prioritize in a fast-paced environment
• Effective written and verbal communication with all staff and client types

Aufgaben

• Process client payrolls on weekly, bi-weekly, semi-monthly and monthly cycles accurately and timely
• Maintain client folders and review new employee packets
• Run special off-cycle payrolls as required
• Respond to client inquiries via telephone and email regarding payroll and benefits
• Coordinate benefits enrollment, invoicing, COBRA compliance, and open enrollment notifications
• Enter and maintain client data in ADP payroll systems and GL
• Coordinate benefits data entry on carrier websites
• Ensure compliance with HIPAA policies
• Prepare payroll and benefits reports as requested
• Educate oneself on payroll, benefits, and HR compliance updates
• Work on special projects for clients as needed

Kenntnisse

Payroll processing

Data entry

Attention to detail

Communication skills

Analytical skills

Confidentiality

Organizational skills

Stakeholder management

Ausbildung

Bachelor’s degree preferred

Tools

ADP Workforce Now

Jobbeschreibung

• Processes client’s payrolls (weekly, bi‑weekly, semi‑monthly and monthly) and in an accurate and timely fashion
• Maintains client folders, reviews, and verifies client new employee packets
• Works with clients to run special off‑cycle payrolls
• Promptly responds to client inquiries via telephone and email regarding payroll and benefits administration to answer and resolve any and all questions and concerns that arise and if need be, escalates questions to the Senior Client Account Manager or Manager of the Client Services Team
• Provides timely and accurate coordination of benefits plans to include enrollments, invoice reconciliation, terminations, Flex Benefits, COBRA compliance, and open enrollment notification
• Maintains the electronic files for our clients, on the firm’s internal hard drive
• Performs data entry and maintenance of all client information into ADP payroll systems including General Ledger and Paid Time Off
• Coordinates the entry of benefit administration data on carriers’ websites
• Ensures procedures are done in compliance with the firm’s HIPPA policy
• Enters work into internal tracking system
• Coordinates with the Benefits Department on client benefits including open enrollments, renewals, changes, and terminations for benefits programs including medical, life, dental, disability, and 401k
• Prepares various payroll, benefits, and other reports as requested
• Continues to educate oneself on new aspects and areas of compliance in payroll, benefits and human resources as the opportunity arises
• Works on special projects for clients if needed

Requirements

• Bachelor’s degree preferred, though specific experience can be substituted for required degree
• Experience with ADP Workforce Now is highly preferred
• At least five (5) years’ experience in payroll processing
• Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills
• Reliable with a high degree of confidentiality and integrity
• Strong analytical skills and problem solving
• Thrives in a fast‑paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines
• Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means
• Works efficiently both independently and as a member of a larger team
• Willing and flexible to help with any urgent issues that happen to arise at the company, even if they are outside the immediate scope of the role
• Ability to read and interpret documents such as employment legislation, policies, agreements, operating procedures, quality control procedures, and instructions
• Ability to speak effectively in one‑on‑one conversations and before groups
• Ability to apply common sense understanding to carry out written and verbal instructions
• Excellent communication skills with the ability to develop strong working relationships with people at all levels of the organization and excellent stakeholder management skills.