Claim File Services Representative

Jobtailor; Deutschland; Remote; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an organized administrative specialist to provide daily support to workers’ compensation claim teams. You will process medical records, manage files, respond to subpoenas, and maintain client databases with HIPAA compliance.

With strong MS Office and document preparation skills, you will deliver records via FTP, handle multiple priorities, and support a multi-location team to ensure accuracy and timely service.

Qualifikationen

• High school diploma or equivalent required.
• Minimum 1 year of administrative experience in an office setting preferred.
• Proven ability to handle multiple priorities and meet tight deadlines with accuracy.
• Strong organizational, verbal, and written communication skills.
• Meticulous attention to detail and follow-through.
• Independent, self-motivated work style with strong problem-solving ability.
• Collaborative and adaptable with a client-first attitude.
• General tech proficiency including MS Office, Adobe Acrobat, and database systems.
• Dependable attendance and punctuality.
• Ability to effectively present information and respond to questions from internal and external customers whose first language is English.
• Knowledge of subpoenas, depositions, and affidavits is a plus.
• Experience in multi-functional, multi-location environments is a plus.

Aufgaben

• Provide daily support to Workers’ Compensation Claim Examiners for IMR, QME, and MSA requests.
• Process and annotate medical records in physical and digital formats
• Access and manage claim files, legal documents, and insurance records via internal systems
• Respond promptly to subpoenas and client inquiries, ensuring first contact resolution
• Maintain and update client databases, input notes, and confirm profile information
• Deliver records through FTP, print, scan, and prepare digital files for online publishing
• Copy and archive files from CD, DVD, USB, and other media
• Handle medical records in accordance with HIPAA and confidentiality requirements
• Escalate client concerns or satisfaction feedback to management when necessary
• Perform additional duties as needed to support the department

Kenntnisse

MS Office Proficiency

Verbal Communication

Written Communication

Attention to Detail

Problem-Solving

Client-First Attitude

Medical Record Annotation

Database Management

File Delivery via FTP

Document Preparation

Subpoena Knowledge

Ausbildung

High school diploma or equivalent

Tools

MS Office

Adobe Acrobat

Database Systems

Jobbeschreibung

• Provide daily support to Workers’ Compensation Claim Examiners for IMR, QME, and MSA requests
• Process and annotate medical records in physical and digital formats
• Access and manage claim files, legal documents, and insurance records via internal systems
• Respond promptly to subpoenas and client inquiries, ensuring first contact resolution
• Maintain and update client databases, input notes, and confirm profile information
• Deliver records through FTP, print, scan, and prepare digital files for online publishing
• Copy and archive files from CD, DVD, USB, and other media
• Handle medical records in accordance with HIPAA and confidentiality requirements
• Escalate client concerns or satisfaction feedback to management when necessary
• Perform additional duties as needed to support the department

Requirements

• High school diploma or equivalent required
• Minimum 1 year of administrative experience in an office setting preferred
• Proven ability to handle multiple priorities and meet tight deadlines with accuracy
• Strong organizational, verbal, and written communication skills
• Meticulous attention to detail and follow-through
• Independent, self-motivated work style with strong problem-solving ability
• Collaborative and adaptable with a client-first attitude
• General tech proficiency including MS Office, Adobe Acrobat, and database systems
• Dependable attendance and punctuality
• Ability to effectively present information and respond to questions from internal and external customers whose first language is English
• Knowledge of subpoenas, depositions, and affidavits is a plus
• Experience in multi-functional, multi-location environments is a plus

Core Competencies

Demonstrates expertise in managing Workers’ Compensation claims, including processing medical records and responding to client inquiries while adhering to HIPAA regulations. Proficient in utilizing various tools and technologies to maintain accurate client databases and deliver records efficiently.

Highest-signal resume keywords

• Workers’ Compensation Claims Support
• Medical Record Processing
• HIPAA Compliance
• MS Office Proficiency
• Strong Organizational Skills

ATS Optimization Keywords

Hard Skills

• Medical Record Annotation
• Database Management
• File Delivery via FTP
• Document Preparation
• Subpoena Knowledge

Soft Skills

• Verbal Communication
• Written Communication
• Attention to Detail
• Problem-Solving
• Client-First Attitude

Industry Keywords

• Workers’ Compensation
• IMR
• QME
• MSA
• Confidentiality Requirements

Tools & Technologies

• MS Office
• Adobe Acrobat
• Database Systems