Child Development Program Clerk

U.S. Air Forces, Europe; Kaiserslautern; Vor Ort; EUR 27.000 - 45.000; Vollzeit

Zusammenfassung

U.S. Air Forces, Europe in Kaiserslautern area seeks a clerical support staff to assist the Child Development Program with customer service, entry monitoring, and facility compliance. The role includes data automation, filing, and routine office tasks to ensure smooth program operations.

The position requires knowledge of office procedures, proficient typing, and the ability to operate common office equipment. Prior experience in a youth programs setting is a plus.

Qualifikationen

• Knowledge of office functions to screen telephone calls and visitors, prepare and review correspondence.
• Knowledge of automated and/or physical filing systems and procedures.
• Knowledge of Child Development Programs, Instructions, directives, and local policies and procedures.
• Ability to operate a cash register, credit card machine and computer.

Aufgaben

• Provide customer service and monitor customer entry.
• Maintain facility requirements in Fire, Health, and cleanliness.
• Data automation for maintaining files and generating reports.
• Perform routine clerical tasks including filing, mail processing, and answering telephones.

Kenntnisse

Screen calls

Filing

Communication

Typing

Ausbildung

Four years education beyond high school

Tools

Office software

Cash register

Credit card machine

Computer

Jobbeschreibung

The primary purpose of this position is to provide technical and clerical support for the smooth operation of the Child Development Program to include, customer service, monitoring customer entry, maintaining facility requirements in Fire, Health, and cleanliness, data automation for maintaining files, and more.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Clerical and Administrative Support Positions.

SPECIALIZED EXPERIENCE:

Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems.

• Examples of specialized experience includes work which has provided knowledge of a body of standardized rules, procedures and operations involved in a Youth Programs atmosphere;
• performing a full range of customer service assignments that occur in the normal child development center and the ability to resolve recurring problem;
• using personal computers, office automation software programs, tools, and techniques to create reports, complete time and attendance, and support office operations;
• performing a variety of routine clerical work in office, business or fiscal operations which includes filing, answering telephones, receiving visitors, and processing mail;
• and experience with cash register, credit card machine and computer.

OR EDUCATION:

Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university.

One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.

NOTE: You must submit a copy of transcripts.

OR COMBINATION OF EXPERIENCE AND EDUCATION:

A combination of education and experience may be used to qualify for this position, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement.

One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience.

NOTE: You must submit a copy of transcripts.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs):

Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

• 1. Knowledge of office functions to screen to screen telephone calls and visitors, prepare and review correspondence, and perform other administrative work of the organization.
• 2. Knowledge of automated and/or physical filing systems and procedures and the subject matter content of the materials being processed.
• 3. Knowledge of Child Development Programs, Instructions, directives, and local policies and procedures.
• 4. Ability to operate a cash register, credit card machine and computer.
• 5. Ability to communicate effectively, both orally and in writing, using tact and courtesy.
• 6. Skill in typing; a qualified typist is required.

PART-TIME OR UNPAID EXPERIENCE:

Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE:

Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.