Chief Operating Officer Ground Handling

Swissport; Frankfurt; Vor Ort; EUR 90.000 - 120.000; Vollzeit

Zusammenfassung

A global airport services leader in Frankfurt is seeking a senior operations leader to oversee and enhance operations in Germany and Austria. The role includes full P&L responsibility, leading station management, and driving operational excellence. The ideal candidate has extensive experience in senior operations, strong leadership skills, and a proven record in P&L management. The position offers an innovative work environment and the chance to shape the future of ground handling.

Leistungen

Key leadership role

Opportunities for professional growth

Collaboration with global decision-makers

Qualifikationen

• Extensive experience in senior operations roles, ideally in aviation or logistics.
• Proven track record in P&L responsibility and process optimization.
• Strong leadership skills to inspire teams and build trust.

Aufgaben

• Full accountability for operational excellence across Germany & Austria.
• Lead and develop station management and coach future leaders.
• Ensure highest standards in safety, quality, and efficiency.

Kenntnisse

Senior operations experience

P&L responsibility

Leadership skills

Stakeholder management

Fluent in German

Fluent in English

Jobbeschreibung

About Swissport

We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience.

In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents.

The culture of Swissport is shaped by our corporate values, which guide our actions and decision‑making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company.

"Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers.

"Doing the right things" means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation.

"Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation.

These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver.

We are looking for a senior leader to take our operations in Germany & Austria to the next level based in Frankfurt with regular travel.

Key Responsibilities

• Full accountability for operational excellence across Germany & Austria
• Lead and develop station management and coach the next generation of leaders
• Ensure the highest standards in safety, quality, and efficiency
• Full P&L responsibility : from budgeting to profitability
• Build and maintain strategic relationships with airlines, airports, authorities, and internal stakeholders
• Continuously optimize processes and drive KPI performance (productivity, OTP, customer satisfaction)
• Drive business growth through customer retention and new opportunities
• Champion a culture of continuous improvement and operational innovation
• Act as a trusted partner to the CEO and senior leadership team in driving regional strategy

Your Profile

• Extensive experience in senior operations roles, ideally in aviation or logistics and Ground Handling
• Proven track record in P&L responsibility and process optimization
• Strong leadership skills : able to inspire teams and build trust at all levels
• Skilled in working with unions and works councils
• Solid financial acumen and results‑driven mindset
• Fluent in German and English
• Excellent stakeholder management and communication skills
• Ability to thrive in a fast‑paced, multicultural environment

What We Offer

• A key leadership role within a global market leader
• The opportunity to shape operations across an entire region
• Collaboration with a dedicated leadership team and global decision‑makers
• An environment where innovation and continuous improvement are encouraged
• A culture that values leadership, accountability, and professional growth

Join Swissport and help shape the future of ground handling in Germany & Austria.