Change Lead

Talktalk; Deutschland; Hybrid; EUR 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Hybrid work policy

25 days holiday

Holiday purchase scheme

Flex30 (extra leave)

Private healthcare

Pension scheme

Bonus potential

Broadband for all employees

Gifts for major life events

Zusammenfassung

TalkTalk in Germany seeks a Change Lead to drive change initiatives in Operations. You will work with Quality and MI teams to define requirements and success criteria, and to ready the organization for a smooth transition to BAU, delivering essential documentation and a robust framework.

You will be hands-on, ensuring the workforce has the training and support to adopt changes, drawing on SME guidance while owning successful delivery and readiness to operate in BAU.

Qualifikationen

• Demonstrated change management experience within operations.
• Solid understanding of SDLC and change delivery methodologies.
• Experience with process-m mapping and tool usage for documentation.

Aufgaben

• Deliver required change documentation and the supporting framework for operational readiness.
• Define success criteria and standards for adopting change in the operation.
• Ensure workforce training and support to transition changes into BAU.

Kenntnisse

Change Management

SDLC experience

Change methodologies

Process mapping tools

Ausbildung

ITIL Foundation

Tools

SharePoint

MS Teams

MS Planner

Jobbeschreibung

As Change Lead you'll be key to business success by enabling the smooth implementation of change within the Operation. You'll work closely with our Quality and MI teams to understand resource requirements and agree success criteria/standards required to successfully adopt change within the Operation Getting up to speed quickly is vital, drawing on technical and operational subject matter experts for support, but ultimately owning the responsibility for successful delivery of the change and ensuring operational readiness. You'll be hands on, delivering required documentation and the supporting framework to ensure the workforce have the necessary support and training to succeed and transition into BAU.

What do I need in order to deliver this role?

• Change Management and SDLC experience
• Good grasp of change methodologies e.g. ADKAR, Kotters, 7S etc...
• Experience using process mapping tools

It would be great to also have:

• ITIL Foundation
• SharePoint, MS Teams and MS Planner experience

The Benefits

• Our hybrid working policy offers you flexibility to work from home as well as connecting with your colleagues in one of our accessible and collaborative office spaces
• A starting holiday allowance of 25 days holiday and up to 10 extra days leave via our holiday purchase scheme
• Flex30, an additional 30 hours of leave every year for you to use how you wish
• Free private healthcare for all employees, competitive pension scheme and the opportunity to earn bonus
• Free broadband for all employees plus gifts for major life events such as marriages and births