Change and Operational Readiness Manager

Gatehouse Bank Plc; Deutschland; Hybrid; EUR 70.000 - 110.000; Vollzeit

Benefits dieser Stelle

25 days holiday (plus bank holidays)

Private medical insurance and dental

Life assurance and income protection

Employee referral bonus

Collaborative, down-to-earth culture

Zusammenfassung

Gatehouse Bank plc is seeking a Change and Operational Readiness Manager to bridge strategic change with daily business readiness in Home Finance Operations. The role emphasizes go-live readiness, benefit tracking, and practical reporting to leaders while partnering across the change portfolio.

The position is office-based with a Hybrid Working policy, offering flexibility to work from home up to 3 days a week.

Qualifikationen

• Experience in financial services, mortgages, or regulated change.
• Understanding of operational areas like Customer Service, Collections, or Underwriting.
• Strong change management experience and knowledge of UAT planning.
• Ability to build relationships, influence stakeholders at all levels, and challenge where needed.
• Excellent communication and presentation skills, with comfort using technology.

Aufgaben

• Lead the operational response to change projects, ensuring readiness for go-live and beyond.
• Design clear Operational Readiness Plans to help teams adapt quickly.
• Shape change demand and align to wider strategic priorities.
• Support end-to-end delivery from planning to testing and benefit tracking.
• Engage in UAT: define, coordinate, and ensure actions are taken on results.
• Act as hands-on lead for smaller changes, fulfilling roles of BA, SME, and PM.
• Create insightful reporting showing change progress across Home Finance Operations.
• Collaborate with Head of Operational Change across the broader portfolio.

Jobbeschreibung

Change and Operational Readiness Manager Change and Operational Readiness Manager Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Gatehouse Bank plc Recruitment Partner @ The Curve Group | Diploma in Recruitment Practice Supporting Talent Acquisition in RPO partnership within Banking Job Summary At Gatehouse Bank, we're growing fast. We're a Shariah-compliant challenger bank with a clear purpose: to offer ethical, transparent financial products that make a real difference to our customers. As we scale up, we need brilliant people to help us manage change in a way that's smart, structured, and ready for anything. That's where you come in. We're looking for a Change & Operational Readiness Manager to join our growing Operations team. You'll be the bridge between strategic change and day-to-day business readiness making sure we land change well, with minimal disruption and maximum impact. Please note - the position is office based with a Hybrid Working policy with flexibility to work from home up to 3 days a week.

Key responsibilities

• Leading the operational response to change projects, making sure we're ready for go-live and beyond.
• Designing clear, practical Operational Readiness Plans that help teams adapt quickly and confidently.
• Shaping change demand from the business and aligning it to wider strategic priorities.
• Supporting end-to-end delivery from early planning and workshops through to testing and benefit tracking.
• Getting stuck into UAT - defining, coordinating, and making sure results are acted on.
• Acting as a hands‑on lead for smaller changes that don't need tech development. You'll play Business Analyst, SME, and Project Manager all at once.
• Creating useful, insightful reporting that gives leaders a clear picture of what's changing across Home Finance Operations.
• Collaborating with the Head of Operational Change across the broader change portfolio.

Skills required

You don't need to have done this exact role before, but you should be confident operating in change-heavy, regulated environments. You're someone who sees things through, spots what others might miss, and communicates clearly under pressure.

Here’s what helps:

• Experience in financial services - especially in mortgages, operations, or regulated change.
• A solid understanding of operational areas like Customer Service, Collections, or Underwriting.
• Strong change management experience, you know what makes a project succeed or fail.
• Comfortable with UAT planning, benefit realisation, and the business side of delivery.
• Able to build strong relationships, influence people at all levels, and challenge where needed.
• Excellent communication and presentation skills.
• Confident with technology and comfortable working across multiple priorities.

About us

Founded in 2007, Gatehouse Bank is one of the UK's fastest-growing Islamic banks, with offices in London, Milton Keynes, Birmingham and Wilmslow. We offer savings products and real estate finance for individuals and businesses, and we do things differently: our ethical, Shariah compliant model is built around fairness, transparency, and shared risk.

We offer a competitive salary and benefits package that includes:

• 25 days holiday (plus bank holidays) - increasing with service
• Private medical insurance and dental cover
• Life assurance and income protection
• Employee referral bonus
• A collaborative, down-to-earth working culture

Gatehouse Bank is an equal opportunities employer and positively encourages applications from people of all backgrounds and walks of life.

Senior level: Mid‑Senior level

Employment type: Full-time

Job function: Project Management and Quality Assurance

Industries: Banking and Financial Services