Business Systems & Operations Lead

3435 Cimatron Technologies GmbH; Ettlingen; On-site; EUR 90,000 - 130,000; Full time

Job summary

GibbsCAM seeks a Business Systems & Operations Lead to own the Salesforce roadmap and related applications, collaborating across Sales, Marketing, Controlling, Support, Product and the Post Processor organization. You will turn business challenges into practical, scalable solutions and drive adoption of new tools and processes.

You will connect teams globally, shape governance and continuously improve data quality, dashboards and reporting to enable informed decision-making.

Qualifications

• Experience with Salesforce Sales Cloud and understanding how systems work in practice.
• Delivery of CRM implementations, global rollouts, optimization programs or complex business-system transformations.
• Ability to connect business challenges with technology and deliver practical results.
• Strong collaboration across functions, countries and levels, with influence without formal authority.
• Structured, analytical, pragmatic and curious approach.

Responsibilities

• Shape Salesforce and business systems roadmap aligned with business priorities.
• Translate business needs into practical solutions including processes, automation, dashboards and integrations.
• Lead cross-functional initiatives with stakeholders and tech partners.
• Improve data quality, reporting consistency and decision-ready insights.
• Drive adoption, training and change management.

Skills

Salesforce

CRM systems

Data governance

Cross-functional leadership

Change management

Data analytics

AI & automation

English communication

Tools

Sales Cloud

Dashboards

Integrations

Job description

Do you enjoy turning complex business needs into simple, scalable solutions? Are you equally comfortable shaping a roadmap, collaborating with stakeholders and getting hands-on with Salesforce? At GibbsCAM, we are looking for a Business Systems & Operations Lead to help us strengthen the way our commercial systems, data and operational processes support the business. In this highly visible, cross-functional role, you will take ownership of the business roadmap for Salesforce and related applications, working closely with colleagues across Sales, Marketing, Controlling, Support, Product and our Post Processor organization. Your goal will be simple: make it easier for our teams to work effectively, make better use of data and scale our operations as the business evolves. This is a role for someone who enjoys combining strategic thinking with hands-on delivery. You will have the opportunity to shape priorities, translate business challenges into practical solutions, drive adoption and continuous improvement, and bring together stakeholders across functions and geographies. You will not need a large team behind you to make an impact. Your success will come from your expertise, influence, collaboration and ability to turn ideas into sustainable solutions.

What you'll have the opportunity to do

• Shape our Salesforce and business systems roadmap, ensuring that our platforms evolve with business priorities.
• Turn business needs into practical solutions, from process design and automation to dashboards, integrations and improved ways of working.
• Connect teams and systems across Sales, Marketing, Controlling, Support, Product and other business functions.
• Make our operations simpler and more scalable by reducing manual work, improving workflows and strengthening governance.
• Use data to make a difference, improving data quality, reporting consistency and decision-ready insights.
• Lead cross-functional initiatives through influence, bringing together colleagues, technology partners and stakeholders around common outcomes.
• Explore meaningful opportunities for AI and automation, with the right governance and focus on tangible business value.
• Help colleagues get the most from new tools and processes through clear communication, training and change management.

What will help you succeed

• You may bring experience from Sales Operations, Commercial Excellence, CRM, Business Systems, Salesforce or Business Transformation.
• More important than following one particular career path is your ability to connect business challenges with technology and deliver practical results.
• We believe you are likely to thrive in this role if you:
• Have strong experience with Salesforce Sales Cloud and enjoy understanding how systems work in practice.
• Can move comfortably between strategy and hands-on problem solving.
• Have successfully delivered CRM implementations, global rollouts, optimization programs or complex business-system transformations.
• Enjoy working across functions, countries and organizational levels, building relationships and influencing without relying on hierarchical authority.
• Can make complex topics understandable and translate them into clear priorities and actions.
• Bring a structured, analytical approach while remaining pragmatic and curious.
• Are interested in how data, automation and AI can improve the way people work.
• Communicate confidently in English. Additional European languages are welcome.

Why this role matters

This is an opportunity to have a visible impact across GibbsCAM. Your work will help connect our people, processes, data and technology, creating simpler ways of working and stronger foundations for future growth. You will work with colleagues across multiple functions and geographies and have the space to combine your business understanding, Salesforce expertise and transformation mindset to make a tangible difference.

Travel

The role includes approximately 15-25% international travel, primarily for stakeholder collaboration, project delivery and training.

GibbsCAM is a full-featured CAM system that provides powerful capabilities without sacrificing ease of use. GibbsCAM supports 2- through 5-Axis milling, turning, mill/turning, multi-task machining (MTM), probing, and wire-EDM. It integrates seamlessly with all major CAD systems. The machinist-friendly interface speeds up programming and training, as well as creating efficient toolpaths, which reduces machine cycle time. GibbsCAM is part of the Sandvik Group - A high-tech and global engineering company offering products and services that enhance customer productivity, profitability and sustainability. In 2023, the Sandvik Group had approximately 41000 employees and revenues of about 127 billion SEK.