Business Specialist - Center of Excellence Services

Wolters Kluwer; Hürth; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A global technology company is seeking a Business Specialist to define and standardize service delivery processes across the Legisway implementation lifecycle. The role involves collaboration with various teams to ensure quality service execution. Ideal candidates will have strong communication skills and a solid understanding of SaaS processes. Fluency in English is required, and French or German proficiency is preferred. The position is hybrid in Hürth.

Qualifikationen

• Strong understanding of service delivery and customer success processes in a SaaS environment.
• Experience in process documentation and best practice development.
• Excellent communication and collaboration skills.

Aufgaben

• Define and document standardized implementation processes and best practices.
• Collaborate with Product teams to document implementation methods.
• Participate in User Acceptance Testing (UAT) for new releases.

Kenntnisse

Service delivery understanding

Process documentation

Communication skills

Collaboration skills

Analytical mindset

Technical concept explanation

Fluent in English

Fluent in French

Fluent in German

Jobbeschreibung

BETHEDIFFERENCE

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software & information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll be supported by collaborative colleagues who share a purpose. We are 21,000 people unique in our dreams, life stories, abilities, and passions who come together every day with one ambition: to make a difference. We do our best work together, connecting to create new innovations with impact.

As a Business Specialist in the Center of Excellence Services for Legisway, you play a pivotal role in defining, documenting and standardizing our service delivery processes across the Legisway implementation lifecycle. You ensure consistency, efficiency and quality in service execution by collaborating closely with Product, Customer Success and Knowledge Teams.

Responsibilities

• Define and document standardized implementation processes and best practices.
• Collaborate with Product teams to define and document implementation methods for new and existing features.
• Participate in User Acceptance Testing (UAT) for new releases from a services perspective.
• Provide internal advisory support on non-technical service and support interactions.
• Contribute to the Services Efficiency Roadmap and advise on future product improvements.
• Support onboarding and skill development of new consultants through internal training and certification frameworks.

Skills required

• Strong understanding of service delivery and customer success processes in a SaaS environment.
• Experience in process documentation and best practice development.
• Excellent communication and collaboration skills.
• Familiarity with legal tech or SaaS implementation is a plus.
• Analytical mindset with attention to detail.
• Ability to easily grasp and explain technical concepts in a simple manner.
• Fluent in English, with strong fluency in French and / or German preferred.

Location

Possible in Paris, Hurth or Alphen (hybrid)