Business Process Assistant in the Operations & Integration Division (ESCB/IO)

European Central Bank; Frankfurt; On-site; EUR 49,000 - 59,000; Full time

Job summary

The European Central Bank in Frankfurt is seeking a Business Process Assistant in the Operations & Integration Division (ESCB/IO) to provide administrative and coordinated support to on-site inspectors across the euro area. The role focuses on planning, onboarding/offboarding, documentation, and liaison with stakeholders.

You will coordinate processes under ESCB/IO contracts, manage travel arrangements, monitor mailboxes, and seek opportunities to streamline procedures.

Qualifications

• University degree or equivalent
• Minimum two years of professional administrative support experience
• Advanced MS Word, PowerPoint and Outlook; intermediate Excel
• Ability to manage multiple tasks, prioritise and meet deadlines
• Experience coordinating administrative processes with multiple stakeholders

Responsibilities

• Coordinate the administrative processes of on-site inspectors under ESCB/IO contracts and cost-free secondment arrangements, ensuring information is complete, accurate and deadlines are met
• Coordinate onboarding and offboarding of inspectors, including IT equipment, user accounts, security credentials and access to ECB systems
• Act as point of contact for inspectors, respond to queries and direct to appropriate contacts
• Track progress of cases, follow up actions, maintain records and store documentation securely
• Monitor central and functional mailboxes, coordinate workflows and liaise with stakeholders
• Support the on-site travel office by handling travel bookings and expense claims
• Identify opportunities to simplify, standardise or improve administrative processes

Job description

Business Process Assistant in the Operations & Integration Division (ESCB/IO)

Management & Business Support

On-site & Internal Model Inspections

15442

General Information

Type of contract Short-term contract, which may be extended to up to 36 months subject to individual performance and organisational needs

Contract end date 31.12.2027

Who can apply? EU nationals working for national central banks of the ESCB, international governmental organisations or other employers performing central banking or banking supervision tasks within the framework of the Eurosystem

Salary C (bracket 1 - step 1) full time monthly net salary: €4,817 plus benefits, for further information see what we offer .

Working time Full time

Place of work Frankfurt am Main, Germany

Your team

You will be part of the Operations & Integration Division, one of four divisions within the Directorate General On-site & Internal Model Inspections. Our Directorate General is responsible for planning, performing and coordinating on-site inspections and internal model investigations in collaboration with national competent authorities.

In your role as a Business Process Assistant, you will be part of the Planning & Coordination Section providing administrative and operational support to on-site inspectors located throughout the euro area. You will work closely with the Division’s management assistant and travel assistant.

The ECB is an inclusive employer and we strive to reflect the diversity of the population we serve. We encourage you to apply irrespective of age, disability, ethnicity, gender, gender identity, race, religious beliefs, sexual orientation or other characteristics.

Your role

As a Business Process Assistant in the Operations & Integration Division you will:

• coordinate the administrative processes of on-site inspectors under ESCB/IO contracts and cost-free secondment arrangements, including preparing and processing the relevant documentation and ensuring that all information is complete, accurate and compliant with deadlines;
• coordinate the onboarding and offboarding of on-site inspectors, including arrangements for IT equipment, user accounts, security credentials and access to relevant ECB systems and premises;
• act as a point of contact for on-site inspectors throughout their assignment, respond to administrative queries and direct them to the appropriate contact persons if required;
• track the progress of individual cases, follow up on outstanding actions, maintain clear and accurate records and ensure the proper storage of documentation;
• monitor central and functional mailboxes, coordinate workflows and facilitate the effective flow of information both within the Division and with internal and external stakeholders;
• contribute to the work of the on‑site travel office by carrying out travel bookings or raising expense claims for on‑site inspectors without access to the ECB’s travel management tool;
• identify opportunities to simplify, standardise or improve administrative processes.

The position offers you excellent opportunities to support the operational processes of European banking supervision, while working with a wide range of internal and external stakeholders. You will be part of a multicultural team that strives for continuous innovation to make a positive impact on the lives of European citizens.

Qualifications, experience and skills

• relevant vocational training or equivalent (such as a university degree) in accounting, public administration, business administration, law, human resources, finance, information technology, communications or another relevant field (see How you can join us for details on degree equivalences);
• in addition to the above, a minimum of two years’ professional experience in the field of administrative support;
• advanced user knowledge of MS Word, PowerPoint and Outlook, as well as intermediate knowledge of Excel;
• an ability to manage multiple routine and ad hoc tasks effectively, prioritise your workload and meet deadlines;
• experience in coordinating administrative processes involving multiple stakeholders;

You are recognised as someone who supports others proactively. You work constantly to improve your own output and you learn willingly from other people’s diverse perspectives. You signal any need for change by explaining it and proposing alternative solutions. Your strong capacity for analytical thinking enables you to work with incomplete information and you deliver in line with stakeholder needs.

You are motivated to be part of a team and to develop and use your skills and competencies to achieve the aims of this position.

Working modalities

We would be happy to discuss part-time arrangements for these roles.

Further information

The contracts offered will be short-term ESCB/IO, the appointment being for 12 months as of the exact starting date of the selected person, extendable to up to 36 months. Candidates must have a contract of employment with their home institution for a period of at least one year beyond the duration of the ECB contract being offered.

Application and selection process

The recruitment process for this position will be conducted remotely. It will include an interview.

If you are not selected for this position but are still considered suitable, you will be placed on a reserve list (see step 4 of How we hire ), from which you might be considered for similar positions within the ECB.