Business Analyst Production Support - Wealth & Front

Avaloq AG; Berlin; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading software company in Berlin is seeking a Business Analyst in L2-Application Support. This role involves ensuring stable platform operations, engaging with clients for service delivery, and analyzing customer requirements. Key responsibilities include managing incidents, coordinating with various teams, and supporting development by translating business needs into technical requirements. Ideal candidates should have strong incident management and analytical skills.

Qualifikationen

• Must have strong incident management skills and experience.
• Experience in interacting with clients and stakeholders.
• Analytical mindset with a focus on service improvement.

Aufgaben

• Interact with clients to ensure service delivery.
• Analyze customer requirements and resolve incidents.
• Coordinate with internal teams for incident resolution.
• Support development team by translating business needs.
• Manage end user's expectations and onboard new services.

Kenntnisse

Incident management

Troubleshooting

Client interaction

Business analysis

UAT coordination

Jobbeschreibung

You will be part of the SaaS Operating Center which is responsible to ensure stable platform operations of our Avaloq software and products for our clients.

As a Business Analyst in L2-Application Support your task will consist of interacting with clients to assure service delivery, analysing customer requirements and solving incidents/issues in productive environment and monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3, project delivery and client management to resolve incidents and problems.

• Follow incident management process end-to-end in a timely manner including triage of incident
• Impact analysis, troubleshooting and involve/co-ordinate with other teams
• High level analysis and consolidation of new client requirements
• Support the development team implementing features by translating business requirements into technical requirements
• UAT Coordination & Support
• Manage end user’s expectation and other relevant stakeholders
• On-boarding of new bank services in service delivery
• Be proactive and contribute new ideas to further improve the quality of our services