Business Analyst Production Support - Transactional Functions

Stryker Corporation; Berlin; Vor Ort; Vertraulich; Vollzeit

Zusammenfassung

A software solutions provider in Berlin is seeking a Business Analyst for L2-Application Support. The role involves ensuring stable operations, interacting with clients, and troubleshooting incidents in production. Ideal candidates should possess strong skills in incident management and be proactive in service improvement. The company offers a dynamic work environment.

Qualifikationen

• Experience in incident management process and client interactions.
• Ability to perform impact analysis and coordinate with multiple teams.
• Skills in translating business requirements into technical specifications.

Aufgaben

• Follow incident management process end-to-end in a timely manner.
• Conduct impact analysis and troubleshoot incidents.
• Support UAT and manage end user expectations.

Kenntnisse

Incident management

Impact analysis

Client requirements analysis

Process improvement

Jobbeschreibung

Overview

You will be part of the SaaS Operating Center which is responsible to ensure stable platform operations of our Avaloq software and products for our clients. As a Business Analyst in L2-Application Support, your task will consist of interacting with clients to assure service delivery, analyzing customer requirements and solving incidents/issues in production environment as well as monitoring to ensure application availability. You will coordinate with the service desk and other delivery units such as L3, project delivery and client management to resolve incidents and problems.

Responsibilities

• Follow incident management process end-to-end in a timely manner, including triage of incident
• Impact analysis, troubleshooting and involve/co-ordinate with other teams
• High level analysis and consolidation of new client requirements
• Support the development team implementing features by translating business requirements into technical requirements
• UAT Coordination & Support
• Manage end users\' expectation and other relevant stakeholders
• Onboarding of new bank services in service delivery
• Be proactive and contribute new ideas to further improve the quality of our services.