Bicycle Mechanic (f/m/d)

Zoomo; Berlin; Vor Ort; EUR 19.148 - 20.664; Vollzeit

Benefits dieser Stelle

Public transport contribution

Monthly team outings

Annual learning and development allowance

Mental wellbeing support

Zusammenfassung

A leading e-bike service provider in Berlin is seeking a Mechanic to serve as a brand ambassador and provide top-tier customer service. In this dual role, you will maintain e-bikes while ensuring that customers receive accurate product information and support. Ideal candidates will have strong technical skills and a passion for cycling, working collaboratively in a vibrant team environment. Opportunities for growth, along with benefits such as a competitive hourly wage and mental wellbeing support, are offered.

Qualifikationen

• Proven work experience as a (Bike) Mechanic or similar role.
• Driving licence preferred but not essential.
• Interest in mobility, micro-mobility, or e-bikes.

Aufgaben

• Provide accurate information to customers about products.
• Build, repair, and service bikes to the highest standards.
• Support efforts to recover lost and stolen bikes.
• Ensure a seamless in-person support experience for riders.
• Meet store sales targets in collaboration with the team.

Kenntnisse

Customer service orientation

Technical troubleshooting

Communication skills

Sales acumen

Problem-solving

Organizational skills

Jobbeschreibung

At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high‑performing team that wants to lead the charge towards carbon‑neutral cities.

The Role

In this role you will be working in a multidimensional set‑up mainly as our front of house being a brand ambassador for Zoomo, ensuring the highest level of customer service and informing our customers the specs of our awesome e‑bikes. You will also be working as a Mechanic ensuring we deliver the best quality electric bikes to our customers and making sure processes and procedures are followed.

At Zoomo we seek people who are fun, energetic, customer friendly and hard working. We're looking for a customer obsessed problem solver. This role is exceptionally important; you're the face of Zoomo and pillar of our day to day service and maintenance operation. You will explain the technical aspects of a bike and the financial aspects of our rent, perform basic repairs on our bikes and work closely with our mechanic team to ensure best‑in‑class quality of our product.

Responsibilities

• Provide accurate information to customers (e.g. product features, pricing and after‑sales services) and answer customers' questions about specific products/services.
• Build, repair and service bikes to the highest standards as expected by Zoomo, including diagnosing required services, fault finding and actual mechanic repair of Zoomo e‑bikes to enable them to return to the rider in a safe and fully operational condition.
• Support our efforts to recover lost and stolen bikes.
• Ensure our riders have an awesome and seamless in‑person support experience.
• Walk riders through the onboarding process and help existing riders troubleshoot any issues they experience.
• Meet store sales targets in collaboration with the rest of the team.
• Complete store administration and ensure compliance with policies and procedures.
• Maintain store H&S compliance and housekeeping standards, including visual marketing and merchandising of store.
• Improve brand awareness and support marketing activities through Berlin to grow our customer base.
• Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store's profitability.

Requirements

• Proven work experience as a (Bike) Mechanic or similar role.
• Driving licence (preferred but not essential).
• Willing and enthusiastic about selling our product to potential riders and ideally have a track record of achieving sales targets.
• Professional or personal experience in the technical field and ideally repairing bicycles, including motorbikes, e‑mopeds or even cars.
• Familiarity with consumer behaviour principles; calm operator who can diffuse heated situations and turn irate customers into Zoomo promoters.
• Excellent communication skills, capable of building trusting relationships.
• Interest and knowledge in mobility, micro‑mobility or e‑bikes.
• Ability to quickly and efficiently problem‑solve and troubleshoot – if you don't know the answer, you know where to look and who to ask.
• Strong organisation skills and the ability to multi‑task.
• Has fun and enjoys working in a collaborative environment.
• Fluent communicator in English (B2 or higher) as well as any other language e.g. Hindi/German, considered a big plus.

Benefits

• Working with a switched on team that strives to make the streets greener and serve the rider.
• 13,90 € - 15 € per hour, depending on experience.
• Contribution to public transport and budget for personal tools/hardware.
• Monthly team outings & events.
• Get to know our product by using one of our e‑bikes.
• Annual learning and development allowance.
• Mental wellbeing support.

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.