Bare Metal Support Engineer

CoreWeave; Deutschland; Hybrid; EUR 41.000 - 55.000; Vollzeit

Zusammenfassung

A leading AI cloud provider in Germany seeks a Bare Metal Support Engineer to support and maintain GPU infrastructure across data centers. This role involves high-level customer support, issue diagnosis, and collaboration with engineering teams to ensure reliability and performance. Ideal candidates will have experience with data center operations and a passion for solving complex technical challenges.

Leistungen

Family-level Medical Insurance

Generous Pension Contribution

Tuition Reimbursement

Qualifikationen

• Experience in data centers and hardware troubleshooting.
• Intermediate knowledge of Linux systems.
• Experience with NVIDIA GPUs and high-performance computing.

Aufgaben

• Support customers utilizing bare-metal GPU fleets.
• Diagnose and investigate customer issues.
• Collaborate with engineering for reliability improvements.

Kenntnisse

Data centers experience

GPU clusters knowledge

System administration

Problem-solving skills

Communication skills

Tools

NVIDIA GPUs

Linux

Jira

Python

Jobbeschreibung

CoreWeave is the AI Hyperscaler™, delivering a cloud platform of cutting edge services powering the next wave of AI. Our technology provides enterprises and leading AI labs with the most performant, efficient and resilient solutions for accelerated computing. Since 2017, CoreWeave has operated a growing footprint of data centers covering every region of the US and across Europe. CoreWeave was ranked as one of the TIME100 most influential companies of 2024.

As the leader in the industry, we thrive in an environment where adaptability and resilience are key. Our culture offers career-defining opportunities for those who excel amid change and challenge. If you’re someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, CoreWeave is the place for you. Join us, and be part of a team solving some of the most exciting challenges in the industry.

CoreWeave powers the creation and delivery of the intelligence that drives innovation.

What You’ll Do:

Are you ready to embark on an exhilarating journey of shaping the future of cloud computing? At CoreWeave, we're not just another cloud provider – we're pioneers revolutionizing the industry by putting bleeding‑edge GPU technology on top of the industry's fastest and most adaptable infrastructure.

We are on the hunt for remarkable Bare Metal Support Engineers who share our passion, have an understanding of GPU infrastructure and AI Applications to join our Customer Experience (CX) Organization.

About the Role

As a Bare Metal Support Engineer, you will be responsible for supporting, operating, and maintaining CoreWeave’s extensive GPU fleet across our growing data centers in the U.S., Europe, and beyond. You will work closely with customers, data center technicians, and engineering teams to ensure the reliability, performance, and scalability of our infrastructure. Your day‑to‑day will include:

• Provide high‑level support for customers utilizing bare‑metal GPU fleets on CoreWeave Cloud.
• Diagnose, triage, and investigate reported customer issues and high‑priority incidents, identifying root causes and escalating when necessary.
• Develop a deep understanding of customer workloads and use cases to provide tailored technical support.
• Coordinate remote troubleshooting and hardware interventions with Data Center Technicians.
• Create and maintain internal documentation, including troubleshooting guides, best practices, and knowledge base articles.
• Participate in an on‑call rotation to support production clusters and ensure operational reliability.
• Collaborate with engineering teams to improve hardware reliability, software stability, and system performance.
• Implement automation and scripting to streamline support workflows and reduce manual interventions.
• Perform in‑depth log analysis and debugging across multiple layers of the stack (firmware, drivers, hardware).
• Provide feedback to internal teams on common support issues to drive continuous improvements.
• Work with networking teams to troubleshoot connectivity issues affecting customer workloads.
• Support supercomputing infrastructure running GPU workloads at scale.
• Drive operational excellence by refining internal processes and support methodologies.

Who You Are

• Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting.
• Demonstrated experience driving resolutions and continuous improvements across cross‑functional environments and teams within a data center environment.
• Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command‑line proficiency.
• Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high‑performance computing (HPC), and large‑scale data center environments.
• Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools.
• Hands‑on experience with firmware updates, BIOS configurations, and driver management.
• Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers.
• Experience working with Jira, Confluence, Notion, or other issue‑tracking and documentation platforms.
• Experience in scripting and automation (Python, Bash, Ansible, or similar).

Additional Qualities

• You’re curious about Kubernetes, Docker, and containerised infrastructure.
• You have strong problem‑solving skills with a proactive and analytical mindset.
• You have excellent communication skills and a demonstrated ability to work collaboratively in a fast‑paced environment.

Why CoreWeave?

At CoreWeave, we work hard, have fun, and move fast! We’re in an exciting stage of hyper‑growth that you will not want to miss out on. We’re not afraid of a little chaos, and we’re constantly learning. Our team cares deeply about how we build our product and how we work together, which is represented through our core values:

• Be Curious at Your Core
• Act Like an Owner
• Empower Employees
• Deliver Best‑in‑Class Client Experiences
• Achieve More Together

We support and encourage an entrepreneurial outlook and independent thinking. We foster an environment that encourages collaboration and provides the opportunity to develop innovative solutions to complex problems. As we get set for take off, the growth opportunities within the organization are constantly expanding. You will be surrounded by some of the best talent in the industry, who will want to learn from you, too. Come join us!

Compensation

The base salary range for this role is 41,000 GBP to 55,000 GBP. The starting salary will be determined based on job‑related knowledge, skills, experience, and market location. We strive for both market alignment and internal equity when determining compensation. In addition to base salary, our total rewards package includes a discretionary bonus, equity awards, and a comprehensive benefits program (all based on eligibility).

Benefits

• Family‑level Medical Insurance
• Family‑level Dental Insurance
• Generous Pension Contribution
• Life Assurance at 4x Salary
• Critical Illness Cover
• Employee Assistance Programme
• Tuition Reimbursement
• Work culture focused on innovative disruption

Benefits may vary by location.

Our Workplace

While we prioritise a hybrid work environment, remote work may be considered for candidates located more than 30 miles from an office, based on role requirements for specialised skill sets. New hires will be invited to attend onboarding at one of our hubs within their first month. Teams also gather quarterly to support collaboration.

Equal Opportunity Employer

CoreWeave is an equal opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, colour, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Export Control Compliance

This position requires access to export controlled information. To conform to U.S. Government export regulations applicable to that information, applicant must either be (A) a U.S. person, defined as a (i) U.S. citizen or national, (ii) U.S. lawful permanent resident (green card holder), (iii) refugee under 8 U.S.C. § 1157, or (iv) asylee under 8 U.S.C. § 1158, (B) eligible to access the export controlled information without a required export authorization, or (C) eligible and reasonably likely to obtain the required export authorization from the applicable U.S. government agency. CoreWeave may, for legitimate business reasons, decline to pursue any export licensing process.