Banking Specialist - Service Desk

Avaloq; Berlin; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Avaloq in Berlin is seeking a Customer Service Desk professional to be the single point of contact for operational inquiries. You will interface with clients and Avaloq's operations teams, ensuring service levels and timely responses. Flexibility and strong communication are essential.

The role emphasizes delivering quality support, handling requests, and collaborating across teams in a hybrid work setting to maintain our culture of diversity and inclusion.

Qualifications

• Banking background required.
• Strong communication and interpersonal skills.
• Proficient in MS Office 365 (Word, Excel, PowerPoint).

Responsibilities

• Develop and maintain customer relationships for long-term cooperation.
• Ensure services meet contracts and SLAs.
• Create reports and monthly billing data.
• Secure all operational service processes (Request Fulfilment, Problem Management, etc.).
• Process, coordinate and document incoming requests for operational processes.

Skills

German language

English language

Communication skills

Flexibility

Quick learning

Education

Banking apprenticeship

Degree in economics

Tools

MS Office 365

Job description

Founded and headquartered in Switzerland, Avaloq is continuously expanding its global footprint with around 2,500 colleagues in 12 countries, and more than 170 clients in 35 countries. We are an industry-leading provider of wealth management technology and services for financial institutions around the world, including private banks and wealth managers, investment managers, as well as retail and neo banks. Our research led approach and continual innovation is powered by the passion and creativity of our colleagues.

We are always looking for talented people to join us on our mission to orchestrate the financial ecosystem and democratize access to wealth management. Avaloq offers the opportunity to work closely with some of the world’s leading financial institutions as we jointly develop and shape careers. Championing a collaborative, supportive and flexible work environment empowers our colleagues to reach their full potential.

Job Description

For our customers, the Service Desk is the single point of contact for all inquiries in the operational business. Customer satisfaction is our top priority. We act as an interface between our clients and the operational units of Avaloq. As part of a fast-growing company, flexibility and satisfactory performance are very important. We ensure this as a team together with all our colleagues.

Key tasks

• Development and maintenance of customer relationships as a basis for long-term cooperation
• Ensuring that services are provided in accordance with the contracts and the SLAs
• Create reports as well as the monthly billing data
• Securing all operational service processes (Request Fulfilment, Problem Management, etc.)
• Processing, coordination and documentation of incoming requests for operational processes

Qualifications

• A successfully completed banking apprenticeship, a (dual) degree in economics or a comparable qualification
• A good general understanding of banking products and processes
• A confident handling of MS Office 365 (Word, Excel, PowerPoint)
• Fluent German and good English skills
• Talent for communication and a quick grasp of new ideas
• A high degree of flexibility and the willingness to familiarize yourself with unfamiliar topics

It would be a real bonus if you have

• Previous experience in a similar role / position
• Experience in the service sector for banks or in IT (management of SLAs and escalations, service boards, etc.)

Additional Information

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.