Banking Complaints Management Specialist (all genders)

JPMorganChase; Berlin; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A leading financial services company is seeking a Complaints Management Specialist to join their Banking Operations department in Berlin. Candidates should have experience in complaint management within the German-speaking market, along with a banking apprenticeship. The role focuses on addressing customer complaints efficiently and creating a superior customer experience. Strong communication skills in German and English are essential.

Qualifikationen

• Experience in complaint management at a financial institution in the German-speaking market.
• Completed banking apprenticeship or comparable education.
• Fluent written and spoken German and conversational level of English.
• Excellent written and spoken communication skills.
• Knowledge of the relevant regulatory requirements.
• Ability to make customers feel valued while solving their problems.

Aufgaben

• Receive and process complaints from customers and regulatory authorities in Germany.
• Develop solutions to complex customer inquiries independently.
• Create a unique customer experience that is fair and transparent.
• Act as a specialist in complaint processing.

Kenntnisse

Complaint management experience

Fluent German

Conversational English

Excellent communication skills

Regulatory knowledge

Ausbildung

Completed banking apprenticeship

Jobbeschreibung

Overview

Excited by the opportunity to build innovative digital retail banking products and services in a start-up environment, backed by one of the leading financial service providers worldwide? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we're looking for passionate Complaints Management Specialists.

As a Complaints Management Specialist in our Banking Operations department, you will help us effectively resolve customer complaints and create an exceptional customer experience.

Responsibilities

• Receive and process complaints from customers and regulatory authorities in Germany.
• Develop solutions to complex customer inquiries independently and in close cooperation with internal departments.
• Create a unique customer experience that is fair, consistent and transparent and ensure exceptional service at all times, both through direct conversation and written correspondence.
• Act as a specialist in complaint processing.

Required qualifications, capabilities and skills

• Experience in complaint management at a financial institution in the German-speaking market.
• Completed banking apprenticeship or comparable education.
• Fluent written and spoken German and conversational level of English.
• Excellent written and spoken communication skills.
• Knowledge of the relevant regulatory requirements.
• Ability to make our customers feel valued and heard while solving their problems.

#ICBCareer

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success. Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.