B2B Customer Support Manager (m/f/d)

Halvotec Information Services GmbH; Pfraundorf; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A technology support company in Germany is seeking a Support Specialist to manage the design and development of support processes. The ideal candidate will have experience in a B2B software context and strong knowledge of Jira Service Management. Fluency in German and English is required, along with a solid IT background. The role offers flexible working arrangements and opportunities for professional growth.

Leistungen

Flexible mobile office arrangements

Access to state-of-the-art equipment

Diverse training opportunities

Subsidized membership to EGYM Wellpass

Qualifikationen

• Several years of experience in support, ideally within a B2B software company.
• Strong knowledge of Jira Service Management with the ability to configure workflows.
• Communicative and fluent in both German and English.
• Good IT knowledge, including basic database skills.
• Enjoy managing knowledge and improving support processes.

Aufgaben

• Main contact for internal and external stakeholders regarding support.
• Responsible for designing and developing support processes.
• Ensuring client satisfaction with SLA compliance.

Kenntnisse

Experience in support

Knowledge of Jira Service Management

Fluent in German and English

IT knowledge and database skills

Process management

Jobbeschreibung

Your mission

• Youarethemaincontactforinternal and externalstakeholdersforalltopicsregardingoursupportdomain.
• Youareresponsibleforthedesign anddevelopmentofoursupportprocessesincludingworkflowsand KPIs.
• Youdelightourclientsand handletheirinquirieswithflawlessSLA-compliance.

Your Skills

• You have several years of experience in support, ideally within a B2B software company.
• You have strong knowledge of Jira Service Management and confidently configure workflows.
• You are communicative and fluent in both German and English – spoken and written.
• You possess very good IT knowledge, including basic database skills, and understand the IT structures of a company.
• You enjoy managing knowledge and sustainably improving support processes.
• You are motivated to continuously develop yourself and become a seasoned professional for our software.

Why Halvotec?

• Decide for yourself where you work most effectively—we offer flexible mobile office arrangements.
• You’ll always have access to state-of-the-art software, hardware, and workplace equipment.
• We aim to give you plenty of space to grow both professionally and personally, which is why we offer diverse training opportunities through our Halvotec Academy.
• You’ll experience a friendly atmosphere with short decision-making paths and a culture of appreciative feedback, where you can truly make an impact.
• With a subsidized membership to EGYM Wellpass, you can work out at gyms and access numerous sports and wellness facilities across Germany.
• And there are even more benefits we provide to our employees—feel free to take a look athttps://halvotec.de/kultur/ to learn more.