Automation Hardware Technical Support Europe

Experteer Italy; Deutschland; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading diagnostics company is seeking a Technical Support Specialist to provide second-level support for Automation Platform instrumentation. The role is remote-based in Italy or Germany, requiring 5+ years of experience in Technical Support. Key responsibilities include troubleshooting, training clients, and ensuring customer satisfaction. Candidates should possess a Biomedical Engineering degree and be proficient in English, with a valid driver’s license required.

Leistungen

Comprehensive health care programs

Paid time off

Competitive benefits programs

Qualifikationen

• 5+ years of Technical Support experience in the Diagnostics market.
• Proficient in English, both spoken and written.
• Current valid driver’s license required.

Aufgaben

• Provide second-level support for Automation Platform instrumentation.
• Resolve customer problems through troubleshooting and expertise.
• Drive service targets while ensuring strong customer satisfaction.
• Train customers and Service Engineers.
• Support the Applications Team regarding operational performance.

Kenntnisse

Technical Support

Troubleshooting

Customer Satisfaction

Field Service Experience

Analytical Mindset

Ausbildung

Biomedical Engineer or equivalent

Jobbeschreibung

About Beckman Coulter

Wondering what's within Beckman Coulter?
Take a closer look.
Join a team where you can be heard, be supported, and always be yourself. At Beckman Coulter, a Danaher company, we're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. At first glance, you'll see we are dedicated to advancing and optimizing the laboratory to move science and health care forward for more than 80 years. Look again and you'll see we are invested in you and you'll have the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful. You'll find the Danaher Business System, which makes everything possible. You'll also see a company that investors trust—the culture of continuous improvement has helped us outperform the S&P 500 by more than 5,000% over the past 25 years.
Danaher is a company focused on D&I working to make the best workplace for everybody.
And no matter where you look at Beckman Coulter, at the heart of what we do, you'll witness our shared purpose—helping realize life's potential—in action. Our work helps improve millions of lives.
You will have the opportunity to work in a Global environment with many chances to growth in the role or in new position across different Opco's.
We hope you'll see yourself here, too.
What you find at Beckman Coulter -and within yourself -might just change the world!

Role Summary

We are currently looking for a Technical Support Specialist who will be remote-based in Italy or in Germany. Reporting to the Technical Support Manager, you will be in an international environment, and you will provide second level support by resolving customer(s) problems and issues through technical expertise and troubleshooting on Automation Platforms. You will drive service targets while ensuring strong customer satisfaction, retention rate. You will apply critical thinking to resolve appropriate action to rapidly repair instrumentation, train our customers and our Service Engineers, also support our Applications Team and verify the operational performance and data quality of systems in order to supply to our overall commercial organization.
You will operate independently basically in Italian/ Germany territory and in Europe when needed (with overnight required as needed) to provide excellent customer service to clients while installing and maintaining Automation instrumentation and systems in hospital and stand‑alone laboratory environments. Of course, we operate as a team to share standard methodologies, mentor and receive experienced technical support.
If you thrive in a fast‑paced role and want to work to build a world‑class post‑sales organization—read on.

Key Responsibilities

• Provide second‑level support for Automation Platform instrumentation and systems.
• Resolve customer problems and issues through troubleshooting and technical expertise.
• Drive service targets while ensuring strong customer satisfaction and retention.
• Rapidly repair instrumentation, train customers and Service Engineers.
• Support the Applications Team and verify operational performance and data quality of systems.
• Operate independently in the Italian/German territory and across Europe, including overnight travel as required.

Essential Qualifications

• Biomedical engineer or equivalent.
• At least 5 years of Technical Support, Field Service experience with Diagnostics market.
• Early careers are welcome but with troubleshooting experience gained during thesis or internships.
• Proficient English, both spoken and written.
• Ability to travel and provide service throughout the country as well as periodic travel to other European countries and overnight travel. A current valid driver’s license is required.

Preferred Skills and Experience

• Willingness to work different shifts/flexible hours as business needs.
• Analytical mindset, able to analyze data, identify problems and find effective solutions.

Benefits

Beckman Coulter, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to associates’ and their families’ lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. We believe you’ll like what you see.
For more information, visit www.danaher.com.