Ausbildung Kaufleute für Dialogmarketing (m/w/d)

Deutsche Telekom AG; Dresden; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Study while working

University cooperation

Job summary

Deutsche Telekom AG offers an apprenticeship as a dialog marketing clerk, where you design customer experiences across multiple channels. During the training, you will advise customers by phone, chat or email, find solutions to their concerns and help optimize customer processes to ensure satisfaction and commitment.

You can pursue Bologna @Telekom, a program allowing you to study while working, in cooperation with selected universities.

Qualifications

• You will design customer experiences across channels.
• You advise customers by phone, chat or email.
• You find solutions to their concerns.
• You optimize customer processes.
• You ensure satisfaction and commitment.

Responsibilities

• Advise customers by phone, chat or email.
• Find solutions to their concerns.
• Optimize customer processes.
• Ensure satisfaction and commitment.

Skills

Customer advising

Job description

In our training as a dialog marketing clerk, you will design customer experiences via various channels.

This training content includes:

• You advise customers by phone, chat or email
• You find solutions to their concerns
• You optimize customer processes
• You ensure satisfaction and commitment

You can find more details about the training content here(https://www.bibb.de/dienst/berufesuche/de/indexberufesuche.php/profile/apprenticeship/h161205).

Possible fields of application During your training, you can be employed in various areas, such as:

• Telecom Service Center
• Technical customer service
• Customer contact in the shop

You can find out more about our business areas at Deutsche Telekom here(https://careers.telekom.com/de/what-we-work-on).

Your prospects After graduation, there are many opportunities available to you — for example in customer consulting or in service and sales. With our wide range of continuing education opportunities, you will continue to grow steadily. With our Bologna @Telekom program, you also have the opportunity to study while working — in cooperation with selected universities.

CSE