Associate Solutions Engineer - German

NinjaOne; Berlin; Hybrid; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A leading technology services provider in Berlin is seeking an Associate Solutions Engineer to facilitate customer onboarding and implement solutions. This role involves guiding customers, collaborating with sales, and providing exceptional service. Ideal candidates have experience in customer service and strong communication skills. The position offers competitive compensation and flexible hybrid working options.

Leistungen

Flexible working hours

Paid lunch 3 times/week

Access to Corporate Benefits Platform

Renowned training platform

Competitive compensation

Qualifikationen

• At least 2 years' experience in a customer service-related position.
• German at C1/C2 Level.
• Polished verbal and written communication skills.
• Ability to efficiently multi-task and prioritize tasks.

Aufgaben

• Guide customers through implementation of the NinjaOne solution.
• Provide sales support and collaborate with sales teams.
• Resolve critical product issues with cross-functional teams.
• Take initiative and provide accurate follow-up to tickets.

Kenntnisse

Customer service experience

Fluent in German (C1/C2)

Proficient in Windows

Working knowledge of Linux/Mac

Experience with ZenDesk or CRM software

Jobbeschreibung

Description

About the Role
As an Associate Solutions Engineer at NinjaOne you will play a critical role in the customer lifecycle from early sales software trials to 30 days post implementation. In your role you will be front line response to customer inquiries through email, phone and ticketing systems (ZenDesk) and will evaluate complexity of requests, supply instruction and documentation to clients in a timely manner or escalate to support or senior sales engineers. Through your service, organized project management and knowledge, potential customers will have an opportunity to see and feel what our world-class support experience is all about. As an integral part of the team, you will streamline the onboarding experience and shorten the time to customers going live on our platform, while delivering an exceptional service experience.

Location – Berlin, Germany

What You’ll be Doing

• Guide our customers through the implementation of the NinjaOne solution
• Work closely with our sales teams to understand customer requirements and provide sales support
• Partner with our account management department to meet the needs of our existing customers
• Take initiative and provide prompt, accurate follow-up to tickets and support calls
• Collaborate with cross‑functional teams to resolve critical product issues, develop solutions to minimize cycle time for problem resolution and make improvements for future releases
• Share knowledge of issues and corresponding resolutions or workarounds with partner teams such as the creation of new knowledge base articles
• Work a set schedule Monday - Friday 9am - 6pm Berlin time
• Other duties as needed

About You

• At least 2 years' experience in a customer service‑related position
• German at C1/C2 Level
• Previous experience with IT software helpful, but not required
• Proficient in Windows (Windows registry, services, etc.) and have working knowledge of Linux/Mac
• You exercise sound judgment and prioritize based on customer impact
• As a lifelong learner you are adaptable to new technologies and embrace change
• Polished verbal and written communication skills that deliver messages with a customer first mindset
• You can work independently and with a team in a global environment
• Ability to efficiently multi‑task with several tools, work independently and prioritize tasks, honor rules of engagement and follow policies, processes and procedures
• You are highly organized
• Experience with ZenDesk or other CRM ticketing software preferred
• Driven and self‑motivated you; you set the pace for yourself and others around you
• Customers, clients and teammates see you as a problem solver that brings all the details to the solution
• Empathy, patience and a sense of humor – we work hard and have fun doing it!

About Us

NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 30,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.

What You’ll Love

• Our flexible working hours with hybrid office options enable you to successfully balance your personal life and your job
• Grow personally and professionally with one of the fastest growing companies
• Enjoy your lunch covered by NinjaOne 3 times/week at the office
• Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
• Develop your skills through our renowned training platform
• Receive competitive compensation
• Collaborate with a curious, kind, international and intercultural workforce
• Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)

Additional Information
This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.